Peggie Roundtree
Vidalia
Summary
Accomplished professional with expertise in mobile telecommunications and customer service at Georgia Department of Transportation. Proven ability to resolve complex issues and enhance operational efficiency using SAP and Excel. Recognized for excellent communication and leadership skills, driving team success and customer satisfaction. Successfully managed projects, ensuring timely completion and adherence to quality standards.
Overview
38
38
years of professional experience
5
5
Certifications
Work History
Communications Tech II
Georgia Department of Transportation
Atlanta
04.2013 - Current
- Assists in the installation, maintenance and deployment of mobile communication devices.
- Serves as the Subject matter Expert (SME) on all issues related to this agency's mobile telecommunications systems.
- Ensures all mobile telecommunications devices are properly configured and deployed under the proper Mobile Device Manager (MDM) profile/security settings.
- Resolves software and hardware problems with new and currently deployed mobile telecommunications devices.
- Coordinates with local Wireless Telecommunications companies when required.
- Initiates and tracks all customer trouble tickets related to mobile telecommunication devices.
- Ensured that all tickets are closed with the supporting documentation.
- Provides excellent customer service to internal and external customers.
- Provide helpful, courteous, assessable, responsive and knowledgeable service.
Account Specialist
Georgia Department of Transportation
Atlanta
12.2006 - 04.2013
- Communicate with internal and external customers via phone, fax, email, and in person concerning purchase orders, payments, and supplies.
- Perform data entry to create purchase order vouchers and establish pay information that will generate payment to various vendors.
- Perform data entry to make corrections on establish purchase orders.
- Process Statewide and Agency contracts, open market, mandatory source, special purchase and emergency purchase orders for payment.
- Reconcile outstanding balances on obligated accounts to balances on open purchase order file.
- Process vouchers for Board Members payment, and department's purchasing card invoices.
- Order, receive, and maintain supplies for the Office of General Accounting.
- Work on special projects with establish due date that are assigned by supervisor.
- Process W-9 forms for new customers.
- Assist with Bank Reconciliation, Partial Payments, Utility Payments, Travel Payments, Cash Management and Centerline Payments.
- Extensive knowledge of Peoplesoft Financial.
Customer Service Associate
Rockwell Collins
Atlanta
05.2004 - 06.2006
- Performed duties of Customer Service Lead in absence of Customer Service Lead, planned and coordinated workflow to assure jobs were completed by priority and due date.
- Assured work procedures were being followed.
- Trained new customer service associates and cross trained employees on customer service process.
- Identified and established policy and procedures on training needs.
- Participated on team which developed new ways to meet customer needs and improve the department.
- Assured that job-related instructions were provided to customer service associates.
- Created and managed customer ledgers in SAP database and Excel spreadsheet.
- Performed accounting functions such as posting account information, balancing and reconciling customer's accounts.
- Set up and managed customer ledgers.
- Perform audits on documents which includes reviewing all source documents to insure that company requirements were met, amounts were correct and funds were available for payment.
- Prepared financial reports for customers and management staff.
- Prepared chart and status report of employees metrics to management.
- Processed and issued purchase orders for the purchasing of equipment, supplies, and for repairs of commercial, government and private aircraft.
- Collected and organized bid information for the purchasing of equipment, supplies, and repairs.
- Reviewed bids and made awards according to established guidelines such as, negotiating prices, and collecting data of vendor history.
- Communicated with internal and external customers via phone, fax, email, and in person.
- Treated customers with respect, courtesy, and provided accurate information.
Customer Service Associate
Volt Services Group
Smyrna
08.2003 - 05.2004
- While on assignment at Raytheon Aviation: Created and managed customer ledgers in SAP database and Excel spreadsheet.
- Performed accounting functions such as posting account information, balancing and reconciling customer's accounts.
- Set up and managed customer ledgers.
- Perform audits on documents which includes reviewing all source documents to insure that company requirements were met, amounts were correct and funds were available for payment.
- Prepared financial reports for customers and management staff.
- Processed invoices for equipment, parts, and for repairs of commercial, government and private aircraft.
- Communicated with internal and external customers via phone, fax, email, and in person.
- While on assignment at Rockwell Collins: Participated on team which developed new ways to meet customer needs and improve the department.
- Created and managed customer ledgers in SAP database and Excel spreadsheet.
- Performed accounting functions such as posting account information, balancing and reconciling customer's accounts.
- Set up and managed customer ledgers.
- Perform audits on documents which includes reviewing all source documents to insure that company requirements were met, amounts were correct and funds were available for payment.
- Prepared financial reports for customers and management staff.
- Processed and issued purchase orders for the purchasing of equipment, supplies, and for repairs of commercial, government and private aircraft.
- Collected and organized bid information for the purchasing of equipment, supplies, and repairs.
- Reviewed bids and made awards according to established guidelines such as, negotiating prices, and collecting data of vendor history.
- Communicated with internal and external customers via phone, fax, email, and in person.
Detailed Engineer/Project Mgr
SBC/Pacific Bell/Southwestern
Dallas
03.1998 - 07.2002
- Duties as Detailed Engineer: Established and maintained the policy, procedure and guidelines on projects, estimated cost for installation of services in the Central Office.
- Prepared and issued task orders for scheduling installation of equipment with various suppliers.
- Exercised independent judgment in the reviewing and approving standard purchasing and payment request.
- Collected and organized bid information for the purchasing of equipment, supplies, and repairs.
- Reviewed bids and awarded according to establish company guidelines.
- Prepared detailed specifications on installation of telephone equipment, and circuits via email report form and submitted to Central Office.
- Performed accounting functions such as posting account information, balancing and reconciling customer's accounts.
- Created and managed customer ledgers in Microsoft Access database and Excel spreadsheet.
- Prepared financial reports for customers and upper management staff.
- Communicated with internal and external customers via phone, fax, email, and in person.
- Develop and maintain effective working relationships with internal and external personnel's.
- Duties as Project Manager: Managed the project team, project schedule, and project budget.
- Prepared and issued task orders for scheduling installation of equipment with installers and vendors.
- Exercised independent judgment in the reviewing and approving standard purchasing and payment request.
- Supervised and coordinated all project activities.
- Assured that all tasks were performed with efficiency.
- Implemented new policies and modifications in order to reform the nature of work.
- Scheduled and participated in meetings, discussions, project site visits, workshops and hearings.
- Provided account information to departments and auditors.
- Prepared status reports and presented them to upper management.
Line Leader
Thomas & Betts Electrical Div
Vidalia
10.1988 - 01.1996
- Identified, developed and implemented plans, for training needs to ensures that necessary job- related instructions were provided to staff.
- Coordinated training programs, which included books, films and other available materials.
- Coordinated and scheduled training activities by securing facilities, rooms, training aids, and equipment.
- Developed and implemented policies governing the company's training program.
- Created and established instructions for the International Organizations of Standardization procedures (ISO).
- Served as instructor for assigned training, which included teaching employees on production rate assembly.
Education
Bachelor of Science - Telecommunications Management
DeVry Institute of Technology
Long Beach, CA02.1998
Skills
- SAP
- Computer operation
- Outlook
- Excel
- MS Office
- Word
- Manufacturing
- Clerical experience
- PowerPoint
- Financials
- Microsoft Excel
- AutoCAD
- Retail sales
- Networking
- Peoplesoft
- Microsoft Office
- DEP
Certification
Certificate of License in Evangelistic Ministry - Christian Missionary Baptist Church, College Park, GA July 2008
Affiliations
Associate Minister at Solomon Tabernacle Missionary Baptist Church
Timeline
Communications Tech II
Georgia Department of Transportation
04.2013 - Current
Account Specialist
Georgia Department of Transportation
12.2006 - 04.2013
Customer Service Associate
Rockwell Collins
05.2004 - 06.2006
Customer Service Associate
Volt Services Group
08.2003 - 05.2004
Detailed Engineer/Project Mgr
SBC/Pacific Bell/Southwestern
03.1998 - 07.2002
Line Leader
Thomas & Betts Electrical Div
10.1988 - 01.1996
Bachelor of Science - Telecommunications Management
DeVry Institute of Technology