Pekahiah Henderson
Stockbridge
Summary
Motivated and dependable professional with management experience in a fast-paced customer service environment. Proven ability to handle cash accurately, lead teams, and deliver excellent customer experiences. Recently promoted to management within one year, demonstrating strong leadership and work ethic. Seeking to transition into a bank teller or customer-focused role with growth opportunities.
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
2
2
years of professional experience
Work History
Manager
Chick-fil-A
01.2024 - Current
- - Manage daily operations in a high-volume environment, ensuring efficiency and customer satisfaction
- - Handle cash transactions, including balancing registers and maintaining accuracy under pressure
- - Provide excellent customer service by resolving issues and creating positive guest experiences
- - Train and support new team members on procedures, service standards, and teamwork
- - Maintain food safety and cleanliness standards in compliance with company policies
- - Demonstrate strong time management by coordinating tasks and leading shifts effectively
- Key Achievement:
- - Promoted to Manager within one year based on performance, leadership, and reliability
Education
High School Diploma -
Skills
- Cash Handling & Register Accuracy
- Customer Service & Conflict Resolution
- Team Leadership & Training
- Time Management & Multitasking
- Working Under Pressure
- Communication Skills
- Basic Marketing & Customer Engagement
- Team leadership
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Strategic planning
- Relationship building
- Performance management
- Shift scheduling
- Sales techniques
- Policy implementation
- Conflict resolution
- Negotiation
Accomplishments
- Certified Trainer in FOH
- Employee of the month
- Team Leader
Additional Strengths
- - Quick learner with a strong work ethic
- - Comfortable working in fast-paced, team-oriented environments
- - Professional attitude with a focus on customer satisfaction
Timeline
Manager
Chick-fil-A
01.2024 - Current