Perla Oki
Atlanta,GA
Summary
Results-driven professional with 5.5 years of experience in SaaS and software engineering transitioning into sales. Strong foundation in client communication, technical translation, and problem-solving. Tech-fluent communicator with a proven track record of building trust, resolving complex issues, and fostering lasting relationships through a combination of emotional intelligence and strategic thinking.
Overview
6
6
years of professional experience
Work History
SOFTWARE ENGINEER
CINC
01.2022 - 04.2025
- Contributed to the development of new code and the maintenance of legacy code within proprietary software.
- Actively participated in code reviews, providing constructive feedback and fostering a collaborative team environment.
- Collaborated with stakeholders and other developers to analyze requirements and implement programatic and non-programatic solutions.
- Documented code changes and updates for future reference.
TECHNICAL ESCALATIONS MANAGER
CINC
01.2020 - 01.2022
- Investigated and resolved escalated technical issues, collaborating with development and engineering teams.
- Conducted training sessions for internal frontline support to improve first-level issue resolution.
FRONTLINE TECHNICAL SUPPORT
CINC
09.2019 - 01.2020
- Provided end-users with technical assistance and troubleshooting for proprietary software via phone and email.
- Collaborated with cross-functional teams to resolve complex technical issues promptly.
- Handled 30+ calls per day with low talk time, solving the most problems in the least amount of time.
Education
BA - English
Arizona State University
Tempe, AZ05.2019
Skills
- Salesforce
- Qualifying leads
- Persuasive communication
- Active listening
- Loom
- Zoom
- Google Workspace
- Fast learner
- Technical language translation
- Consultative selling
Skills
Salesforce, HubSpot (basic familiarity), Objection handling, Qualifying leads, Persuasive communication, Active listening, Rapport, Loom, Zoom, Google Workspace, Canva, Fast learner with proven ability to master new tools and translate technical language into clear messaging
Timeline
SOFTWARE ENGINEER
CINC
01.2022 - 04.2025
TECHNICAL ESCALATIONS MANAGER
CINC
01.2020 - 01.2022
FRONTLINE TECHNICAL SUPPORT
CINC
09.2019 - 01.2020
BA - English
Arizona State University
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