Perry Benton
Atlanta
Summary
Dynamic professional with extensive experience in managing high-pressure environments and delivering exceptional customer service, with expertise in team leadership, operations management, and problem-solving. Recognized for implementing process improvements that enhance operational efficiency and employee satisfaction.
Overview
11
11
years of professional experience
Work History
Broadcast Operations Manager
PlayOn! Sports
Chamblee, GA
09.2020 - 03.2026
- Developed training programs that increased team performance and operational knowledge.
- Analyzed workflow data to identify areas for process optimization and cost reduction.
- Monitored and assisted the technical needs of the network across multiple streaming platforms.
- Managed the quality of hundreds of events per day.
- Managed a team of 10+ employees including daily activity, schedules, development and hiring.
- Assisted in high pressure tech support situations for clients in the field.
- Developed and maintained relationships with external vendors, production partners and contractors.
Customer Service Lead
Target
Alpharetta, GA
06.2019 - 02.2021
- Led team in delivering exceptional customer service to enhance overall shopping experience.
- Trained and mentored staff on best practices for customer engagement and conflict resolution.
- Implemented process improvements that increased efficiency in handling customer inquiries.
- Collaborated with management to develop strategic initiatives for enhancing store operations.
Assistant Operations Manager
The River Club
Suwanee, GA
04.2015 - 06.2019
- Managed scheduling and inventory systems.
- Coordinated with General Manager in different operational issues and promotional activities.
- Managed large scale events while managing daily operations.
Education
University of North Georgia
Dahlonega, GAEmmanuel College
Franklin Springs, GASkills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Employee relations and conflict resolution
- Staff management
- Employee motivation
- Adobe Suite
- Streaming and Broadcast Technology
Timeline
Broadcast Operations Manager
PlayOn! Sports
09.2020 - 03.2026
Customer Service Lead
Target
06.2019 - 02.2021
Assistant Operations Manager
The River Club
04.2015 - 06.2019
University of North Georgia
Emmanuel College