Summary
Overview
Work History
Education
Skills
Certifications And Additional Experience
Affiliations
Timeline
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PETAVIA SHY

Atlanta

Summary

Dynamic operations leader with extensive experience at Air Canada, excelling in logistics management and customer service excellence. Proven track record in enhancing operational efficiency and resolving complex issues. Adept at budgeting and finance, fostering team collaboration to achieve project objectives while ensuring regulatory compliance and safety standards. Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

5
5
years of professional experience

Work History

Operations Lead

Air Canada
Atlanta
12.2024 - Current
  • Coordinated aircraft movements, including takeoffs, landings, and taxiing efficiently.
  • Oversaw resource allocation for gates, baggage handling, and ground support equipment.
  • Utilized airport management software to monitor flight status and gate assignments.
  • Managed departmental budgets to ensure cost-effective operations across all activities.
  • Negotiated contracts with vendors and suppliers to maintain strict budget controls.
  • Applied expertise to troubleshoot complex issues and implement effective solutions.
  • Leveraged extensive experience in airline operations and ticketing systems to enhance processes.
  • Ensured compliance with airport security protocols to uphold safety standards.

Gate Agent

Air Canada
Atlanta
07.2024 - 12.2025
  • Streamlined boarding and check-in processes, assisting passengers with inquiries and ticketing.
  • Resolved customer concerns to maintain a positive passenger experience.
  • Coordinated with flight crews and ground staff to ensure on-time departures.
  • Managed last-minute changes effectively to minimize disruptions.
  • Performed pre-flight inspections of aircraft cabin areas to ensure safety compliance.
  • Monitored FAA safety announcements relevant to air travel regulations.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Conducted security checks at gates in accordance with TSA guidelines.

Omni Lead

Party City
Atlanta
02.2021 - 05.2024
  • Streamlined order fulfillment processes for in-store pickups, curbside, and delivery to ensure accuracy and timeliness.
  • Trained team members in order processing, customer service, and store organization to enhance overall performance.
  • Developed workflow strategies that improved operational efficiency during peak periods.
  • Resolved customer issues to promote positive experiences and foster repeat business.
  • Achieved cost-savings by developing functional solutions to problems.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Conducted testing of software and systems to ensure quality and reliability.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Worked effectively in team environments to make the workplace more productive.

Education

High School Diploma -

CONNECTION ACADEMY
Atlanta, GA
05-2022

Skills

  • Customer service excellence
  • Communication skills
  • Attention to detail
  • Problem solving
  • Multitasking
  • Safety awareness
  • Team collaboration
  • Technology proficiency
  • Conflict resolution
  • Team leadership
  • Logistics management
  • Operational planning
  • Crisis management
  • Budgeting and finance
  • Regulatory compliance
  • Sales management
  • Inventory control
  • Visual merchandising
  • Operational efficiency
  • Marketing strategies
  • Time management

Certifications And Additional Experience

  • Experience with airline operations, ticketing systems, and airport security protocols.
  • Proficiency in retail operations, merchandising, and order fulfillment.
  • Strong background in hospitality, food service, and customer engagement.

Affiliations

  • DANCE
  • CHEERLEADING
  • BASKETBALL
  • MARTIAL ARTS
  • ART: DRAWING & PAINTING
  • PHOTOGRAPHY & VIDEOGRAPHY
  • VOLUNTEERING AT KIDS DAYCARE
  • ENTREPRENEURSHIP CLUB: BUSINESS 101
  • PERSONAL WEB SITE
  • TUTORING

Timeline

Operations Lead

Air Canada
12.2024 - Current

Gate Agent

Air Canada
07.2024 - 12.2025

Omni Lead

Party City
02.2021 - 05.2024

High School Diploma -

CONNECTION ACADEMY

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PETAVIA SHY