Pete Mead

• Issued parts to technicians to complete customers' repairs.
• Served customers in-store and by telephone to answer questions and place orders.
• Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
• Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
• Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
• Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
• Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.

I provided leadership of the dedicated account service and sales team at the assigned facility; which includes the safe and efficient delivery of quality services that exceed customer expectations. I also have a retread plant in the center as well.

• Servicing the volume of dedicated business through National Accounts agreements in an effective and

efficient manner while balancing customer expectations that assure our readiness to service them. These duties include but not limited to Survey Cost per mile studies, Scrap Tire Analysis and Problem Resolution.

• Soliciting unsold National Accounts.
• Establishing processes and systems that fully address customer requirements.
• Assuring service is performed on time and as specified by the customer.
• Representing the company professionally through team image and service readiness at all times.
• Picking up and delivering customer product.
• Conducting Fleet surveys.
• Maintaining delivery schedules that meet customer needs.
• Managing National Accounts invoice processes.
• Ensuring delivery receipts are completed error free to ensure location's financial returns. Help with the store's daily task as well.

• Oversaw new product rollouts and program changes.
• Connected with current customers to assess satisfaction, determine needs and offer new services.
• Reached out to customers to assess satisfaction levels and current needs.
• Pro-actively identified and solved complex problems impacting sales and business direction.
• Demonstrated products at customer locations and answered questions.

• Engaged in customer interactions to promote and facilitate the sale of tires and various parts for commercial trucks
• Contributed to the efficient workflow by collecting casings for capping and referring them to the shop for service work
• Efficiently managed billing procedures and handled customer concerns.
• Streamlined inventory management with consistent monitoring and timely reordering of parts.
• Organized staff schedules efficiently to ensure adequate coverage during peak business hours.
• Assisted in budget development for the department, closely monitoring expenses to reduce costs.
• Resolved customer complaints swiftly and professionally, ensuring repeat business and positive reviews.
• Maintained accurate records to ensure proper billing, tracking of warranties, and inventory control.

• I started out as a retread technician and worked my way up
• As Service Manager I made sure that the customers were taken care of and that all safety procedures are followed
• I filled in when the store manager was out
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