Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Peter Descoteaux

Dallas

Summary

Dynamic quality assurance professional with extensive experience at Crawford & Company USA, excelling in regulatory compliance and data analysis. Proven track record in claims assessment and trend analysis, delivering exceptional customer service while driving quality improvements. Adept at resolving complex issues and training teams to enhance operational efficiency.

Overview

35
35
years of professional experience
1
1
Certification

Work History

PGA Quality Reviewer II

Crawford & Company USA
Peachtree Corners
10.2022 - Current
  • Reviews property and/or casualty claims to ensure quality and compliance with client instructions and service level agreements. Investigates and analyzes quality trends, recommends solutions and ensures corrections are made.

Field Adjuster IV - Lead

Assurant Specialty Property
Atlanta
10.2000 - 10.2022
  • Meet with insured to inspect losses and explain coverage.
  • Communicate with mortgage representatives, property managers, or other third-party administrators to obtain access and inspect vacant properties.
  • Collect policy and claim data and information including interviewing persons associated with the case and obtaining recorded statements.
  • Document damage/losses and prepare written cost estimates.
  • Document claim transactions and prepare and forward internal reports as needed.
  • Complete residential or mobile home claim settlement by reaching agreements with insured, claimants, and their representatives up to specified authority.
  • Respond to catastrophes and other temporary assignments outside of territory as requested.
  • Periodically train new employees and serve as a resource to others in the resolution of complex problems and issues.
  • Worked desk files during hurricane season.

HVAC Technician

Sears Brands LLC
Hoffman Estates
01.1996 - 10.2000
  • Troubleshoot and diagnosed issues with HVAC equipment, providing recommendations for remediation.

HVAC Installer

Mid State Mechanical
Cromwell
01.1993 - 12.1995
  • Installed, tested and serviced HVAC systems, ensuring that they functioned correctly.

Framer/Carpenter

Conn-Strux Inc
Farmington
01.1990 - 01.1993
  • Performed general labor functions while following all safety and quality procedures.
  • Completed routine carpentry work, including installing crown molding and wood flooring to meet customer preferences.
  • Applied basic electrical, plumbing and HVAC knowledge to support any team needs and keep projects on schedule.

Skills

  • Quality assurance
  • Regulatory compliance
  • Data analysis
  • Claims assessment
  • Trend analysis
  • Customer service

Certification

  • CPCU
  • AIC
  • AINS
  • PTC I, II

Timeline

PGA Quality Reviewer II

Crawford & Company USA
10.2022 - Current

Field Adjuster IV - Lead

Assurant Specialty Property
10.2000 - 10.2022

HVAC Technician

Sears Brands LLC
01.1996 - 10.2000

HVAC Installer

Mid State Mechanical
01.1993 - 12.1995

Framer/Carpenter

Conn-Strux Inc
01.1990 - 01.1993

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Peter Descoteaux