Summary
Overview
Work History
Education
Skills
Timeline
Generic

Peter Martin

Smyrna

Summary

Experienced service management professional with a solid background in managing service operations and enhancing customer satisfaction. Successfully led teams to streamline workflows and improve service delivery, demonstrating strong leadership and problem-solving skills in high-pressure environments. Known for high standards and result orientated, with a proven track record in optimizing service processes and enhancing team performance. Strong focus on collaboration and adaptability, ensuring reliable support and flexibility in dynamic settings. Expertise in team leadership and customer relationship management, with a commitment to maintaining a customer-centric culture to meet the needs of the customer. Effective communicator with the ability to address any issue with customers. Qualified for the desired position.

Overview

15
15
years of professional experience

Work History

Service Manager

Ed Voyles Kia Smyrna
04.2022 - 05.2024
  • Managed the Service Department, Created A unified team to deliver to deliver Customer Satisfaction
  • Set individual and Team Goals
  • Developed plans and Stratgy's for the Department
  • Used data to evaluate the effectivness of employees and departments
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Analyzed service reports to identify areas of improvement.

Customer Service Manager

The Carland Group
03.2009 - 04.2022
  • Part of a Team that achieved KSI for 37/38 months(2/2017-3/2022) 2.2 hrs per RO
  • And 94% Employee Satisfaction
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.

Education

Some College - General Studies

Washtenaw C.C.
Ypsilanti, MI
05.1994

Skills

  • Auto Service Management
  • Management
  • Budgeting for the service Department
  • Marketing
  • Legal Drafting
  • Training for the Service Department
  • Payroll management
  • Personal contacts, Current Staff and Job sites

Timeline

Service Manager

Ed Voyles Kia Smyrna
04.2022 - 05.2024

Customer Service Manager

The Carland Group
03.2009 - 04.2022

Some College - General Studies

Washtenaw C.C.
Peter Martin