Petra McDermott
Roopville
Summary
Detail-oriented Administration and Clerical Support Professional with a background as a Nuclear Field Technician. Skilled in organizing tasks and facilitating effective communication to enhance team collaboration. Strong negotiation skills and business acumen drive continuous improvement and customer satisfaction while delivering service under pressure.
Overview
2
2
Languages
12
12
years of professional experience
Work History
Nuclear Field Technician
Conco Services
Carrollton
01.2019 - Current
- Qualifications include OSHA-10, Radiation Worker, Lock and Tagout Holder, access to all areas of a nuclear Power Plant areas.
- Able to pass extensive background and security checks. Able to work in nuclear and government settings.
- Conducted inspections to ensure compliance with safety regulations and standards.
- Prepared and conducted safety and job expectation briefs to ensure team awareness.
- Collaborated with team members to troubleshoot system issues, enhancing operational efficiency.
- Documented detailed service reports outlining work performed and parts utilized for compliance and future reference.
- Provided training to new technicians on operational procedures and safety practices.
- Trained staff members on proper use of equipment, processes and procedures.
- Responded quickly to emergency situations requiring immediate attention.
- Updated management on progress of projects and tasks.
- Operated high-pressure pumps to facilitate fluid transfer in various systems.
- Hydro lazing of tube sheets inside confined spaces 10k-20k psi, such as condensers and heat exchangers.
- Applied company safety policies consistently when performing daily tasks.
- Resolved customer inquiries promptly while providing excellent customer service at all times.
Program Specialist
Asurion
Russellville
05.2014 - 12.2017
- Identified and proposed enhancements for program initiatives, contributing to operational improvements.
- Coordinated resources for program implementation, managing personnel and materials to support successful project execution.
- Reviewed applications and documentation to make decisions pertaining to programs.
- Resolved customer grievances effectively by addressing their concerns and providing solutions.
- Assisted customers in escalated situations, communicated with stakeholders to address questions, resolve complaints, and ensure satisfaction.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints or comments, as well as actions taken.
- Identified customer needs promptly through active listening and effective communication.
Education
High School Diploma - Germany and USA
Arkansas High School
Russellville, ARSkills
- Radiation safety protocols
- Safety auditing
- Compliance documentation
- Regulatory compliance
- Compliance adherence
- Field management
- Microsoft Office
- Problem resolution
- Time management
- Customer management
- Team collaboration
- Conflict resolution
- Bilingual communication
- Interpersonal skills
- Attention to detail
- Professional correspondence
Activities
- Literature
- Environmental conservation
- Photography
- Horseback Riding
- Travel
Languages
English
Native/ Bilingual
German
Native/ Bilingual
Timeline
Nuclear Field Technician
Conco Services
01.2019 - Current
Program Specialist
Asurion
05.2014 - 12.2017
High School Diploma - Germany and USA
Arkansas High School