Summary
Overview
Work History
Education
Skills
Timeline
Personal Information
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Petronnia Jones

Albany

Summary

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

10
10
years of professional experience

Work History

Precertification Specialist

Phoebe Putney Memorial Hospital Remote
11.2021 - 03.2025
  • Coordinated communication between clinical teams and insurance providers to ensure timely authorizations.
  • Analyzed patient insurance coverage to determine precertification eligibility and requirements.
  • Maintained accurate records of authorization requests and outcomes for auditing purposes.
  • · Excellent oral communication& written skills
  • Improved team productivity with regular training sessions on new software programs and tools utilized in the precertification process.
  • Scheduled appointments with applicants to gather information and explain benefits processes.
  • 5 year of customer service experience
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Processed medical insurance claims and payments.
  • · Intermediate proficiency in Microsoft Outlook
  • Knowledge of Medical Terminology
  • Answer Inbound/Outbound Calls

Payment Processor Remote

Global Pacific Support
06.2015 - 08.2021
  • Processed high-volume payment transactions efficiently to ensure timely settlements.
  • Conducted thorough audits of payment records for accuracy and compliance with regulations.
  • Collaborated with cross-functional teams to resolve discrepancies and enhance workflow efficiency.
  • Monitored outstanding balances, following up on overdue payments to minimize loss or delay in revenue collection.
  • Evaluated emerging technologies and software applications to determine potential benefits for enhancing the payment processing function, recommending new tools or upgrades as appropriate.
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Submitted cash and check deposits and generated cash receipts to record money received.
  • Negotiated payment arrangements with customers to establish timely receipt of payments.
  • Strengthened financial operations by conducting bank reconciliations and financial reporting.
  • Good Problem-solving Skills
  • Ability to follow specific guidelines
  • strong Math Skills
  • Ability to navigate multiple computer systems, applications and programs.
  • Great Customer Service Skills
  • Experience meeting departmental,pre-established ,data entry quotas.
  • Tracked financial progress by creating quarterly and yearly balance sheets.
  • Great attention to details.
  • Monitored accounts to verify compliance with payment terms and schedules.
  • verifying data on payments
  • Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.

Education

High School Diploma -

Westover High School
05-2014

Associate of Science - Healthcare Managment

Ultimate Medical Academy
05-2018

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Microsoft Excel
  • Payment processing
  • Professional telephone demeanor
  • Documentation

Timeline

Precertification Specialist

Phoebe Putney Memorial Hospital Remote
11.2021 - 03.2025

Payment Processor Remote

Global Pacific Support
06.2015 - 08.2021

Associate of Science - Healthcare Managment

Ultimate Medical Academy

High School Diploma -

Westover High School

Personal Information

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Petronnia Jones