Phaedra Franklin
Powder Springs
Summary
Dynamic Transportation Security Analyst with Allied Universal Security Services, skilled in research and analysis, adept at identifying security risks and ensuring customer satisfaction. Proficient in CCTV systems and report writing, I excel in fostering team collaboration and maintaining confidentiality, consistently delivering exceptional results in high-pressure environments.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Transportation Security Analyst
Allied Universal Security Services
Atlanta
02.2025 - Current
- Execute real-time monitoring of supply chain movements, detecting asset deviations, and identifying potential security risks.
- Facilitates exceptional customer service by recognizing needs and reliably exceeding expectations.
- Preparing situation reports, and maintaining administrative requirements associated with the role.
- Demonstrate proficiency in operating diverse technologies, including network video, access control, and various SOC technologies.
- Oversaw emergency management initiatives, ensuring timely and organized responses.
- Educated to assess situations promptly, to deploy appropriate resources for effective intervention.
Lead Clerical Specialist
Broward Sheriff's Office
Ft.lauderdale
10.2023 - 08.2024
- Managed front desk operations, welcoming visitors and guiding them to relevant departments with professionalism.
- Maintained precise records, upholding the confidentiality and security of critical information.
- Operated CCTV systems, monitoring over 25 cameras and effectively responding to security incidents.
- Processed and organized documentation, ensuring accurate data entry and report preparation.
- Facilitated internal and external communications, adeptly handling phone calls, emails, and correspondence.
- Wrote reports on unusual occurrences from CCTV.
Transportation Security Officer
Department of Homeland Security
Fort Lauderdale
01.2018 - 07.2022
- Conduct comprehensive screenings of passengers, baggage, and cargo using advanced technology to detect prohibited items.
- Maintain security and surveillance at terminal access points to safeguard against unauthorized entry.
- Utilize critical thinking skills to assess and respond to potential security threats effectively.
- Operated CCTV systems, monitoring cameras and effectively responding to security incidents.
- Provide assistance and information to the public, ensuring clear communication and adherence to Standard Operating Procedures.
- Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted area.
Slot Attendant
The Isle Casino & Racing
Pompano Park
03.2012 - 11.2017
- Assisted customers with understanding slot machine operations and clarified payout procedures.
- Conducted routine surveillance of gaming areas to enforce gaming regulations and maintain machine functionality.
- Managed the distribution of hand-delivered jackpot winnings and performed basic maintenance on slot machines to resolve technical issues.
Director of Marketing Members
Hard Rock Hotel and Casino
Hollywood
10.2008 - 09.2011
- Managed the distribution of promotional materials, ensuring guests received relevant bonus and food coupons, and meticulously recorded coupon allocations for accountability.
- Maintained accurate records of guest information and bus patron traffic, while providing exceptional customer service, both in-person and via telephone inquiries.
Security Officer
Castle Group Security
Atlanta
01.2006 - 10.2008
- Monitored surveillance equipment, including CCTV cameras, to identify and investigate suspicious activities or disturbances.
- Managed access control systems, verifying credentials and granting entry to authorized individuals while denying access to unauthorized persons.
- Responded promptly to alarms and emergencies, providing immediate security support and coordinating with law enforcement when necessary.
- Maintained detailed logs of security incidents and daily activities, ensuring accurate records for review by management and law enforcement.
- Provided customer service to visitors and staff, offering assistance and information while upholding a professional demeanor.
- Monitored and authorized entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.
- Wrote reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
Education
Associate of Arts -
Essex Community College
Newark, NJ01.2000
High School Diploma -
Mc Arthur High School
Hollywood, FL06.1998
Skills
- Research and analysis
- Team collaboration
- Oral communication skills
- Bilingual proficiency
- Security and confidentiality
- Database management systems
- Adaptability and flexibility
- Report writing expertise
- Front desk operations
- RF scanning technology
- Data entry accuracy
- CCTV and surveillance systems
- Hospitality services
- Customer service excellence
- Computer literacy skills
- Physical security
Certification
- First Aid Certification, 2024
- BLS Certification, 2024
- CPR Certification, 2024
Timeline
Transportation Security Analyst
Allied Universal Security Services
02.2025 - Current
Lead Clerical Specialist
Broward Sheriff's Office
10.2023 - 08.2024
Transportation Security Officer
Department of Homeland Security
01.2018 - 07.2022
Slot Attendant
The Isle Casino & Racing
03.2012 - 11.2017
Director of Marketing Members
Hard Rock Hotel and Casino
10.2008 - 09.2011
Security Officer
Castle Group Security
01.2006 - 10.2008
Associate of Arts -
Essex Community College
High School Diploma -
Mc Arthur High School
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