Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Lead Income Tax Preparer
Jackson Hewitt Tax Service
12.2018 - 01.2024
Completed and filed returns with tax departments at local, state, and federal levels.
Maintained complete records of client tax returns and supporting documentation in secured areas.
Interviewed over 200 clients to collect information and gather necessary paperwork prior to preparing tax returns.
Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
Contacted IRS or other relevant government organizations on behalf of client to address issues related to tax self-preparation.
Managed office operations while scheduling appointments for department managers.
Mentored new hires, resulting in stronger staff development and increased productivity.
Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
Mail Courier/Delivery
Fulton County Board Of Commissioners
05.2006 - 12.2017
Developed strong interpersonal and communication skills from interacting professionally with upper management and peers.
Verified package information to check for accuracy and completeness.
Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
Completed physical inventory counts each month.
Performed data entry and completed proper paperwork.
Developed inventory reports to provide management with comprehensive data on inventory levels.
Used automated mail processing equipment to sort and collate mail.
Weighed letters and packages and calculated costs based on classification, weight, and destination.
Processed and organized incoming mail for distribution to appropriate departments.
Assistant Manager/Income Tax Preparer at SGB Tax Pros Dba Jackson Hewitt Tax ServiceAssistant Manager/Income Tax Preparer at SGB Tax Pros Dba Jackson Hewitt Tax Service