Summary
Overview
Work History
Education
Skills
Websites
Hobbies and Interests
Timeline
Generic

Phillip Bates

Powder Springs

Summary

Started my retail career at Harbor Freight Tools as a part time warehouse associate. Within 17 months of retail experience was able to move up to an assistant manager position. After 3 years of retail experience accepted my first store manager job. Ran a successful store by driving expectations per company guidelines and coached and train associates to become a high performing team member.

Overview

14
14
years of professional experience

Work History

Senior IT Systems Administrator

Floor & Decor
01.2022 - Current
  • Administered SCCM for software deployments, system updates, and imaging Windows devices across multiple departments.
  • Managed Active Directory accounts and security groups including provisioning, deactivation, and password resets.
  • Created and maintained PowerShell scripts for automating account setup, bulk AD changes, and system inventory reports.
  • Oversaw Verizon enterprise mobile accounts: ordered devices, managed line assignments, activated/deactivated lines.
  • Used AirWatch (Workspace ONE) and Apple Business Manager to enroll and manage corporate iOS devices.
  • Coordinated imaging and provisioning of new hardware (laptops, desktops, mobile devices); ensured accurate asset tagging and logging.
  • Tracked and maintained IT assets using asset management tools and performed regular audits.
  • Handled incidents and service requests via ServiceNow, consistently meeting SLAs and ensuring detailed documentation.

Operations Manager

Floor and Décor
07.2018 - 02.2022
  • Train and develop associates to follow proper operational procedures
  • Hiring manager responsible for interviews, background and drug screening using several interfaces including workday, orientation, completing I-9’s and filing personnel paperwork
  • Manage Payroll ensuring the store is in compliance of budgeted hours/controlling over time
  • In store Human Resource Manager helping associates with benefits, also educating associates on in store programs i.e. EAP/West Fund
  • Responsible for assisting store manager with budgets and planning growth for the store
  • Drive the P&L to a profitable NOP
  • Passed both SER audits the first time
  • Trained and develop front end operations to minimize customer issues and shrink issues by driving expectations. Currently in role to help develop the back-end operations

Logistics Manager

Harbor Freight Tools
01.2012 - 01.2018
  • Processed trucks to ensure accuracy of on hands
  • Hire and train new associates to complete processes set my company’s expectations efficiently
  • Lead store to ensure floor was up to company’s standards i.e. Price right, in stock, and planogramed
  • Handled all cycle counts and replenishment needs

General Manager

Advance Auto Parts
01.2016 - 01.2017
  • Stay within budget to control expenses and drive profitability
  • Manage and grow professional customer relationships, including building and holding team accountable to executing customer action plans
  • Ensure execution of all inventory and operational standards
  • Manage payroll, inventory control, visual standards, positive customer experience

Education

High School Diploma -

Lagrange High School
La Grange, GA
05-2005

Skills

  • Endpoint Management: SCCM, AirWatch (VMware Workspace ONE), Apple Business Manager
  • Directory Services: Active Directory (AD), Group Policy, User and Group Management
  • Scripting & Automation: PowerShell (user management, device tasks, reporting)
  • Mobile & Telecom Admin: Verizon Business Account Management (activation, line assignment, troubleshooting)
  • ITSM & Ticketing Systems: ServiceNow
  • Device Lifecycle: Provisioning, Imaging (PXE, SCCM), Asset Management, Inventory Tracking
  • Platforms: Windows 10/11, macOS, iOS
  • Networking & Security: VPN, Wi-Fi configuration, basic firewall/troubleshooting

Hobbies and Interests

I enjoy spending time with my wife and children going out and finding new things to explore. Current hobby that I have become passionate with is wood working. Learning new joinery and building

Timeline

Senior IT Systems Administrator

Floor & Decor
01.2022 - Current

Operations Manager

Floor and Décor
07.2018 - 02.2022

General Manager

Advance Auto Parts
01.2016 - 01.2017

Logistics Manager

Harbor Freight Tools
01.2012 - 01.2018

High School Diploma -

Lagrange High School

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Phillip Bates