Phillip Brown
Atlanta
Summary
Detail-oriented professional with experience in account management and financial reporting. Adept at collaborating with cross-functional teams to resolve billing issues and support audits, ensuring accuracy and efficiency in financial processes.
Overview
2027
2027
years of professional experience
Work History
Accounts Receivable Representative
Concentra Medical
Atlanta
2025 - Current
- Managed customer inquiries regarding billing and payment discrepancies.
- Assisted in the preparation of monthly financial reports for management review.
- Supported audits by providing necessary documentation and account details.
- Collaborated with other departments to resolve any issues related to billing.
- Kept accounts receivable tracking database current with relevant client information, collection, and billing progress and program changes.
Personal Banker
PNC Bank
Marietta
2025 - 2026
- Assisted customers with account openings and inquiries at PNC Bank.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Followed operational standards, promoting security, risk management and compliance.
- Described promotional offers and used persuasive sales techniques to upsell services and convince clients to apply for additional banking services.
head teller
Ameris Bank
Atlanta
2023 - 2025
- Trained and mentored new tellers in bank policies and procedures.
- Coordinated staff schedules to ensure optimal branch coverage during peak hours.
- Assisted in training new tellers on operational procedures, policies, and regulations.
- Performed basic administrative tasks regarding banking products by handling phone calls, inquiries, and emails.
- Handled cash transactions, balanced cash drawers, performed loan payments, and issued cashier's checks.
- Provided customer service by responding to inquiries and resolving complaints.
Bank Teller
Wells Fargo
Atlanta
2021 - 2023
- Assisted customers with account inquiries and banking products.
- Handled cash, checks, and electronic payments for clients.
- Collaborated with team members to improve service efficiency.
- Provided support during busy periods to enhance customer experience.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
Education
Political Science
Clark Atlanta University
Atlanta, GAPolitical Science
Liberty University
Lynchburg, VA03-2026
Skills
- Customer service
- Account management
- Financial reporting
- Team collaboration
- Conflict resolution
- Data analysis
- Verbal communication
- Spreadsheets and journal entries
Timeline
Accounts Receivable Representative
Concentra Medical
2025 - Current
Personal Banker
PNC Bank
2025 - 2026
head teller
Ameris Bank
2023 - 2025
Bank Teller
Wells Fargo
2021 - 2023
Political Science
Clark Atlanta University
Political Science
Liberty University