Phillip Stone
Account Manager
Acworth
Summary
Dynamic Account Manager with a proven track record at Drummond Press, excelling in client retention and satisfaction through exceptional customer service and relationship building. Skilled in account development and project management, I effectively resolved escalated issues and identified upsell opportunities, driving business growth and enhancing client loyalty.
Overview
10
10
years of professional experience
Work History
Account Manager
Drummond Press
08.2023 - 05.2025
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Established long-term customer relationships to enhance client loyalty and satisfaction.
Account Manager
Graphic Solutions
07.2021 - 08.2023
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Setup each job with correct specs for billing
Account Manager
Sunbelt Printing & Graphics
01.2015 - 07.2021
- Developed customized account plans for clients to help them achieve their business goals.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
Education
High School Diploma -
Etowah High School
Woodstock, GA 05.2001 -
Skills
Account management
Teamwork and collaboration
Account development
Customer service
Customer relationships
Project management
Vendor relations
Client relations
Timeline
Account Manager
Drummond Press
08.2023 - 05.2025
Account Manager
Graphic Solutions
07.2021 - 08.2023
Account Manager
Sunbelt Printing & Graphics
01.2015 - 07.2021
High School Diploma -
Etowah High School
05.2001 -
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