Phillip Wilburn
Buford
Summary
Experienced Bar Manager skilled in effective communication and attention to detail. Successfully trained and supervised bartenders, ensuring adherence to health regulations while maintaining high customer satisfaction. Committed to driving revenue growth and optimizing bar operations.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Bar Manager
Stars And Strikes Family Entertainment Center
Buford
01.2014 - 07.2026
- Managed daily bar operations and staff scheduling at family entertainment center.
- Trained and supervised bartenders on drink preparation and customer service skills.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Ensured bar was fully stocked with beer and liquor by restocking after each event and during regular inventory checks.
- Developed and maintained inventory management processes for bar supplies.
- Maintained cleanliness standards throughout the bar area including countertops, shelves and equipment.
- Ensured compliance with health regulations and safety standards in bar area.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Resolved customer complaints regarding quality of food or beverage service in a timely manner.
- Resolved customer complaints effectively to maintain a positive atmosphere.
- Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
- Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.
- Increased revenue by promoting additional products and assisting with beverage menu.
- Managed bar staff, trained new hires, and implemented disciplinary procedures.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Recommended food and drinks to patrons based on preference, pairings, and special promotions.
- Analyzed financial data such as costs associated with labor efficiency, waste reduction and cost control initiatives.
- Reorganized bar stations to streamline service flow.
- Explained goals and expectations required of trainees.
- Complied with health codes, sanitation requirements, and license regulations while streamlining productivity initiatives.
- Complied with health codes, sanitation requirements, and license regulations while streamlining productivity initiatives.
Bartender
Oasis Bowling
Buford
04.2010 - 01.2014
- Prepared and served a variety of alcoholic and non-alcoholic beverages.
- Greeted customers and provided excellent customer service.
- Assisted customers by providing drink recommendations and answering questions.
- Provided patrons with a variety of wine, beer, and cocktails to enhance their experience.
- Checked identification cards for proof of age prior to serving alcoholic beverages.
- Monitored guests' alcohol consumption levels to ensure responsible serving.
- Trained new bartenders on standard procedures and customer service techniques.
- Maintained cleanliness and organization of the bar area at Oasis Bowling.
- Ensured compliance with local health regulations and responsible serving practices.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Performed opening and closing duties including restocking supplies.
- Handled cash transactions accurately while processing customer payments smoothly.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Processed payments accurately and efficiently with POS system.
- Resolved customer complaints in a professional manner.
- Developed good working relationships with fellow employees through effective communication.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Effectively multitasked within a fast-paced environment.
- Effectively multitasked within fast-paced environment.
Education
Some College (No Degree) - Business Administration And Management
Gainesville College
Oakwood, GASkills
- Beverage cost control
- Labor cost management
- Inventory management
- Supply ordering
- Quality control
- Regulatory adherence
- Safety standards
- Staff development
- Customer service management
- Effective communication
- Attention to detail
Certification
- ServSafe Alcohol Training
- Gwinnett County Serving Permit
Affiliations
- Hiking
- Weight Training
- Gardening
- Charity Donation
- Soccer
- Golf
- Wine Connoisseur
Timeline
Bar Manager
Stars And Strikes Family Entertainment Center
01.2014 - 07.2026
Bartender
Oasis Bowling
04.2010 - 01.2014
Some College (No Degree) - Business Administration And Management
Gainesville College