Phinlee Rogers
Locust Grove,GA
Summary
Dynamic professional with a strong background in customer service and team leadership, honed at Chick-fil-A. Proven ability to train others and resolve conflicts effectively, ensuring high customer satisfaction. Skilled in safety protocols and time management, consistently enhancing guest experiences and fostering loyalty in fast-paced environments.
Diligent and hard-working candidate ready to contribute solid effort as a team member. Thorough and highly organized with excellent communication skills. Reliable worker with a strong work ethic.
Overview
2
2
years of professional experience
Work History
Security Forces Apprentice
United States Air Force, USAF
03.2025 - Current
- I worked with the squadron that my academy fell under, processing new teams and managing the other leaders who were overseeing the current teams in training.
- I assisted the non-commissioned, senior non-commissioned, and commissioned officers appointed over the squadron.
- I trained at the academy until I got injured, but I continued to work with the other students and sergeants.
- Participated in training sessions to enhance skills and knowledge.
- Intervened in potentially violent situations to maintain personnel safety.
Front of House Server
Chick-fil-A
11.2023 - 05.2024
- Greeted and welcomed guests with friendly and attentive service.
- Maintained the cleanliness of the dining area to ensure a pleasant environment for guests.
- Handled customer inquiries and resolved issues with professionalism and courtesy.
- Explained menu items, took orders, and delivered food courses according to instructions.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Head Waiter
Pizza Hut
04.2023 - 10.2023
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Stayed up-to-date on menu changes to help customers make food choices.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Bussed and reset tables to keep dining room and work areas clean.
Education
High School Diploma -
Locust Grove Highschool
Locust Grove, GA01.2025
Skills
- Customer service
- Team leadership
- Training others
- Conflict resolution
- Time management
- Safety protocols
Timeline
Security Forces Apprentice
United States Air Force, USAF
03.2025 - Current
Front of House Server
Chick-fil-A
11.2023 - 05.2024
Head Waiter
Pizza Hut
04.2023 - 10.2023
High School Diploma -
Locust Grove Highschool