Phoebe Fredericks
Alpharetta
Summary
A dedicated, self motivated young adult invested in pursing her education while gaining more experience in the work force. Has 8+ years of client-facing experience, advanced work ethic and management skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Criminal Justice position.
Overview
13
13
years of professional experience
Work History
NANNY
Fulton County
04.2011 - Current
- Administered basic first-aid and medication in emergency situations.
- Coordinated transportation arrangements for school pick-ups/drop-offs or appointments while prioritizing safety precautions during transit.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Ensured children''s safety and comfort by consistently monitoring their environment and addressing potential hazards.
- Provided ongoing support and consultation to families, helping them navigate challenges related to autism spectrum disorder.
After School Teacher/Camp Instructor
Top Notch Training
12.2019 - 02.2020
- Prepared after-school enrichment activities for children to encourage student participation.
- Tutored and assisted children in small groups of individuals to help master assignments and reinforce learning concepts.
- Observed and monitored children's play activities to promote healthy, safe environment.
- Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
Receptionist/Administrative Assistant
Rio Body Wax
02.2019 - 11.2019
- Greeted/welcomed guests, providing them with a positive first impression of the organization
- Directing guests and answering their questions, Notifying other workers of visitor arrival, Maintaining security and telecommunications systems, Keeping office secure by following procedures, monitoring logbooks, and checking in clients
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Collaborated with management to improve internal processes and procedures for better workflow optimization.
Director of Operations
Two Tailz Rescue
02.2018 - 12.2018
- Carried out the daily operations of the non-profit rescue
- Organized Events, Meetings, Coordinated Transportation and flights for each canine
- Ran all of the social media accounts including Instagram, Facebook, Twitter and Mail chimp
- Frequently led rescue teams as well as solo rescues to rescue abused and neglected dogs throughout Atlanta
- Answered questions and comments made by the public 24 hours a day.
- Built strong community partnerships to support organizational goals and expand outreach efforts.
- Established team priorities, maintained schedules and monitored performance.
- Established a robust volunteer recruitment program that attracted committed individuals passionate about the cause.
- Oversaw the successful execution of special events, including community engagement activities, that showcased the organization''s impact and attracted new supporters.
Barista/Drive-Thru Cashier
Bagel Boys Cafe
04.2016 - 04.2017
- Arrived along with the cook and the supervisors in the early morning hours to tend to the 5am customers
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Manager
Dairy Queen
04.2014 - 01.2016
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Cross-trained existing employees to maximize team agility and performance.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
Associate of Applied Science - Criminal Justice
Lanier Technical College
Oakwood, GA05.2024
GED -
Gwinnett Technical College
01.2017
Skills
- CPR Certified
- Administrative Assistant
- Marketing
- Inventory
- Inventory Management
- Time Management
- Data Entry
- Child psychology knowledge
- Behavior management techniques
- Skilled in working with special needs children
- Basic clerical knowledge
- Complex Problem-Solving
Timeline
After School Teacher/Camp Instructor
Top Notch Training
12.2019 - 02.2020
Receptionist/Administrative Assistant
Rio Body Wax
02.2019 - 11.2019
Director of Operations
Two Tailz Rescue
02.2018 - 12.2018
Barista/Drive-Thru Cashier
Bagel Boys Cafe
04.2016 - 04.2017
Manager
Dairy Queen
04.2014 - 01.2016
NANNY
Fulton County
04.2011 - Current
Associate of Applied Science - Criminal Justice
Lanier Technical College
GED -
Gwinnett Technical College
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