Phoebee Hillery

Adhere to all applicable healthcare laws and regulations, including HIPAA, while handling sensitive patient or member information remotely. Regularly update knowledge on healthcare claims policies, coding standards, and legal requirements to ensure ongoing compliance.

• Enhances patient satisfaction by efficiently scheduling appointments and managing patient flow.
• Streamlines communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
• Assists in the development of care plans tailored to individual patient needs, improving overall health outcomes.
• Reduces wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
• Manages sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
• Assists in identifying challenges regarding timely access to care and partners with stakeholders to address.
• Collaborated with hiring managers to identify talent needs and develop effective job descriptions.
• Conducted thorough reference checks and background investigations, mitigating potential risks to the company.
• Conducted phone interviews to assess applicants' relevant knowledge, skills, experience and aptitudes.
• Reduced time-to-fill for open positions by implementing targeted recruitment strategies.
• Managed office inventory and supplies to ensure smooth operations.
• Enhanced claim processing efficiency by streamlining workflows and implementing best practices.
• Reviewed police reports and medical treatment records.
• Reduced turnaround time for claim settlements by prioritizing tasks and managing deadlines effectively.
• Improved customer satisfaction by providing timely and accurate information on claim status and resolution.

Date of Birth: 01/04/86