Summary
Overview
Work History
Skills
Timeline
Generic

Phoenix Willoughby

Savannah

Summary

Resourceful worker with broad knowledge in cleaning and management. Dedicated to maintaining clean, organized, and tidy spaces for optimal use. Thrives on challenging assignments and actively contributes to team success. Motivated employee with strong work ethic, adaptability, and exceptional interpersonal skills. Demonstrates the ability to work effectively unsupervised and quickly acquire new skills.

Overview

2026
2026
years of professional experience

Work History

Personal Shopper

Walmart
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Tracked substitutions and informed customers of changes.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.

Powersports Sales Person

Honda Yamaha Of Savannah
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Worked to build relationships with customers and built potential for additional sales.
  • Negotiated contracts skillfully, securing favorable terms for both company and client.
  • Excellent communication skills, both verbal and written.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.
  • Organized and detail-oriented with a strong work ethic.
  • Managed time efficiently in order to complete all tasks within deadlines.

House Cleaner Team Leader

Molly Maid
03.2023 - Current
  • Offered training and support to keep team members motivated and working toward objectives.
  • Delegated daily tasks to team members to optimize group
  • Reviewed completed work to verify consistency, quality and conformance.
  • Assigned projects and distributed tasks to team members as per area of expertise.
  • Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
  • Cleaned windows, glass partitions and mirrors with cleaners and sponges.
  • Sanitized frequented areas and equipment using approved
  • Collected trash from floors within hallways, bathrooms and work areas.
  • Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
  • Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
  • Performed leather and wood surface polishing and wall washing
  • Mixed water and detergents in containers to prepare chemical cleaning solutions.
  • Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.

Dog Groomer Manger

Paws To The Wall
07.2022 - 03.2023
  • Developed long-term relationships with clients and bonded with animals through regular contact.
  • Delivered excellent service to pet owners to drive repeat business.
  • Assisted grooming staff with nail clipping, blow-drying and combing during peak hours and holidays.
  • Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.
  • Supported animal health by keeping areas clean, neat and properly sanitized.
  • Completed owner paperwork and obtained information regarding possible allergies, potential aggressive behavior, preferred food type and owner contact details.
  • Kept dogs safe by remaining alert to environmental conditions and nearby animals.
  • Calculated payments by keeping accurate daily log of time spent with dogs, detailing activities and services provided.
  • Explained lodging, grooming and care services to pet owners and cross-sold specialty products.
  • Created consistent workflows by assisting with washing, drying and folding duties.
  • Cared for pets during owners' absences.
  • Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
  • Examined animals for injury or illness and documented symptoms for veterinarian review.
  • Walked animals outside to avoid accidents in play areas or bedding.
  • Provided adequate attention and consistent oversight to vacationing pets to promote high level of care.
  • Treated superficial wounds and called in veterinarian assistance for more complex concerns.
  • Attended to sick or injured animals by securing veterinary care and notifying owners quickly of pet's condition.
  • Promoted optimal animal health by feeding and watering on regular schedule.
  • Monitored animals during group play sessions for signs of aggressive or fearful behavior.
  • Isolated animals with potential contagious diseases to reduce infection risks and monitor disease presentation.
  • Prepared food to meet needs of animals under care with appropriate meals.

Package Handler

FedEx:Ground
02.2022 - 02.2023
  • Scanned and sorted packages according to destinations and service type using handheld scanner.
  • Sorted packages to appropriate slide, line or belt for final distribution.
  • Assisted in loading delivery trucks with prepared packages.
  • Resolved conveyor system issues by clearing jams and blockages.
  • Loaded completed orders on pallets according to delivery numbers
  • Examined and inspected containers
  • Picked products using RF scanner to fill orders.
  • Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
  • Disposed of debris and hazardous materials properly to avoid contamination.
  • Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
  • Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items
  • Counted number of boxes or units in loading docks to confirm proper completion of work orders.
  • Followed organizational procedures to stack and store cargo in transit sheds, ship holds and warehouses.
  • Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
  • Tagged and wrote identifying information on containers, boxes and cargo.
  • Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
  • Checked cargo before transportation and determined if items adhered to proper regulation

Sales Associate

Sally's Beauty Supply
01.2022 - 08.2022
  • Helped customers find specific products, answered questions and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Answered incoming telephone calls to provide store, products and services information.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Collected payments and provided accurate change.
  • Worked with fellow sales team members to achieve group targets.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Developed trusting relationships with customers by making personal connections.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Assessed customer needs to provide assistance and information on product features.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Used technology resources to assist customers in locating and selecting items.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Increased purchase amounts by cross-selling with similar products.
  • Reviewed files, recordings and other documents to obtain information to respond to requests.
  • Obtained signatures for financial documents and internal and external invoices.

Housekeeping Supervisor

Holiday Inn Hotel Sandton
09.2020 - 12.2021
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Verified each completed room against standard plans to maintain consistency.
  • Collaborated with front desk to respond promptly to guest requests and promote positive experience.
  • Stocked room attendant carts with supplies to keep carts organized and clean.
  • Practiced safe work habits and wore protective safety equipment.
  • Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
  • Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
  • Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
  • Reviewed employee performance and devised improvement plan to achieve goals.
  • Inventoried incoming supplies and placed items in stock for use by personnel.
  • Prepared work schedules for associates to promote proper staffing levels.
  • Developed training programs to build employee performance, improve employee engagement and increase employee retention.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Sanitized and cleaned sinks, mirrors, toilets and showers.
  • Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
  • Delegated work to staff, setting priorities and goals.
  • Communicated with maintenance team on damages to repair.
  • Monitored cleanliness of lobby, swimming pool and other common areas.
  • Assessed daily workloads, scheduled and planned daily assignments and oversaw numerous projects.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reported damage or theft of hotel property to management.
  • Established and enforced procedures and work standards, promoting team performance and safety.
  • Polished furniture and room accessories to keep all areas bright and fresh.
  • Swept and damp-mopped private stairways and hallways.
  • Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
  • Mixed water and detergents or acids to prepare cleaning solutions.
  • Recruited and hired workers, in addition to supervising and monitoring daily performance.

Front Desk Receptionist

Holiday Inn
09.2020 - 12.2021
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Greeted visitors to provide information and direct to appropriate personnel.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
  • Explained policies and procedures to visitors.
  • Completed basic bookkeeping and document filing.
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Responded to inquiries and room requests made online, by phone and via email.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Preserved office security by following safety procedures and controlling access via reception desk.
  • Drafted professional business documents, spreadsheets and correspondence.
  • Scheduled appointments and maintained and updated appointment calendars.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.
  • Maintained business office inventory and equipment by checking stock for needed supplies.
  • Investigated and analyzed client complaints to identify and resolve issues.
  • Supplied callers with office address and directions, employee email addresses and phone extensions.
  • Scheduled space or equipment for special programs, meetings and conferences.
  • Collated, bound and stored computer-generated reports.
  • Composed and prepared routine correspondence, letters and reports with job-related software.
  • Coordinated company events with venues and advised staff of pertinent details.
  • Used company badging system to create badges for new employees and visitors.
  • Transcribed tapes and notes from meetings into prescribed formats.

Skills

  • Customer Service
  • Quality Assurance and Control
  • Cleaning and Sanitation
  • Invoice Processing
  • Expense Tracking
  • Department Coordination
  • Supply Inventory Management
  • Cleaning Practices
  • Employee Evaluations
  • Customer Service-Focused
  • Data Archiving
  • Vacuuming and Sweeping
  • Health and Safety Compliance
  • Staff Training and Development
  • Guest Relations
  • Training and Mentoring
  • Staff Scheduling
  • Regulatory Compliance
  • Customer Relationship Management
  • Window Cleaning
  • Payroll Understanding
  • Document Control
  • Mopping and Buffing Floors
  • Team Building
  • Polishing Surfaces
  • Team Leadership
  • Time Management
  • Sales and Marketing
  • Customer Relationship Management (CRM)
  • Schedule Preparation
  • Truck Loading
  • Freight Handling
  • Computer Competency
  • Package Preparation
  • Product Sealing
  • Truck Loading and Unloading
  • Shipping and Receiving
  • Package Scanning
  • Inventory Control Procedures
  • Damage Prevention
  • Tool and Supply Organization
  • Cargo Sorting
  • Freight Labeling
  • Materials Sorting
  • Critical Thinking
  • Materials Handling and Transport
  • Hand and Power Tool Operation
  • Willing to Learn
  • Inventory Tracking
  • Data Entry
  • Project Management
  • Travel Coordination
  • Problem-Solving Skills
  • File Management
  • Issue Handling
  • Telephone Etiquette
  • Verbal and Written Communication
  • Inventory Control
  • Call Routing
  • Conflict Management
  • Scheduling
  • Complex Problem-Solving
  • Filing
  • File Organization
  • Effective Planning
  • Hospitality Services
  • Email and Telephone Decorum
  • Cash Handling
  • Listening Skills
  • Grooming and Bathing
  • Hand-Eye Coordination
  • Safety Procedures
  • Knowledge of Cutting Methods
  • Breed and Species Knowledge
  • Teamwork and Collaboration
  • Ear Care
  • Phone and Email Etiquette
  • Coat Detangling
  • Coat Care
  • Hair Mat Removal
  • Paw Pad Care
  • Appointment Scheduling
  • Flexible Schedule
  • Nail Trimming
  • Kennel Cleaning and Sanitation
  • Flea Dip Application
  • Teeth Cleaning
  • Tick Removal
  • Tear Stain Removal
  • Undercoat Removal
  • Bow Styling
  • Proper Animal Restraining
  • Animal Handling
  • Maintenance and Repair
  • Friendly, Positive Attitude
  • Quality Assurance
  • Customer service
  • Attention to detail
  • Planning and organization
  • Decision-making

Timeline

House Cleaner Team Leader

Molly Maid
03.2023 - Current

Dog Groomer Manger

Paws To The Wall
07.2022 - 03.2023

Package Handler

FedEx:Ground
02.2022 - 02.2023

Sales Associate

Sally's Beauty Supply
01.2022 - 08.2022

Housekeeping Supervisor

Holiday Inn Hotel Sandton
09.2020 - 12.2021

Front Desk Receptionist

Holiday Inn
09.2020 - 12.2021

Personal Shopper

Walmart

Powersports Sales Person

Honda Yamaha Of Savannah

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Phoenix Willoughby