Phyllis Abrams
Dunwoody,GA
Summary
Accomplished Human Resources Professional with over ten years of experience in diverse industries, cultures, and environments managing a full spectrum of human resources programs, services, and functions. Trusted business partner who builds strong relationships at every level. Proven track record of driving HR initiatives and business solutions, a strong communicator, and a collaborator. Have successfully managed the integration of different businesses, as well as the expansion and staffing. Passionate about delivering quality and compliance programs, employee benefits, and employee engagement.
Overview
23
23
years of professional experience
Work History
Director of Human Resources
Etherio Group (formerly Meeting Expectations)
01.2016 - Current
- Directed each phase of hiring process, encompassing employment verification, employee relations investigations, criminal background checks and onboarding
- In 2022 onboarded 42 new hires as sole practitioner
- Provides executive-level leadership and guidance to organizations HR operations
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards
- Maintained "open door" policy to encourage employee communications and resolution of issues
- Responsible for setting, enforcing, and evaluating legally compliant human resources policies, procedures, and best practices, and identifying and implementing long-range strategic talent management goals
- Works with benefits brokers in design of plans and open enrollment
- Research job requirements and evaluate job positions to ensure company is competitive in areas of salaries and employee benefits
- Works with hiring managers on developing job description and posting for each position
- Works with leadership team on developing compensation structure including bonus plan
- Sits on Strategic Leadership Team
- Coordinated and worked with management on performance evaluations, supervisory practices, dispute resolution, and employee accountability
- Structured compensation and benefits according to market conditions and budget demands
- As sole practitioner reporting to SVP of Etherio Group, works with leadership teams to develop best in class human resources plans, processes, and procedures for growing, multi-location, culture-driven, company
- Collaborated on hiring and training of new employees, professional growth of staff and team building and motivation
- Educated employees on company policy and kept employee handbook current
- Negotiated new contract with new payroll provider with savings of 40%
- Migrated data for new HCM/HRIS system
- Stay up to date on employment laws in 18 states
- Integrated 4 companies into one HR processes, including peeling off 3 companies from PEOs in 2022
- Supports 130+ employees.
Senior Human Resources Business Partner
Etherio Group (formerly Meeting Expectations)
01.2016 - 01.2021
- Partners with hiring managers to assess workforce planning needs, ensure job descriptions are accurate, including required skills and competencies for each position
- Coordinate interview process to ensure efficiency and professionalism
- Plan on boarding process of new employees including Ambassador Program
- Arranges new employee orientations with key staff
- Handles departure processing to identify trends in voluntary resignations
- Performs benefits administration to include annual re-evaluation of plans for cost and market competitiveness, planning open enrollment sessions, assists with claims resolution, change reporting, COBRA, reconciling premium bills
- Handles sensitive issues with tact, discretion, and confidentiality; provides advice and coaching to managers and employees on employee relations matters
- Conducts any required investigations and makes resolution recommendations to senior management
- Develops and maintains records, reports, and logs to conform to all federal and state regulations; stays current on legal and government requirements affecting HR functions and ensures company compliance
- Processes payroll in partnership with CFO
- Partners with CFO to ensure adequate business insurance policies are in place and kept current; reconciles billing and provides support for any required audits
- Maintains various databases to track office and equipment supplies, inventory and budget control
- Monitor conference rooms, office storage and employee office space
- Worked to automate processes in HR: paperless onboarding, paperless benefits open enrollment, paperless performance evaluations
- Changed 401(k) TPA and financial advisors.
- Provided updates on HR policy changes to employees to satisfy compliance and state laws
- Resolved understaffing issues, disputes, employee terminations, and disciplinary procedures
- Managed full cycle of recruiting, hiring, and onboarding new employees
Human Resource Manager
The StoneHill Group, Inc.
01.2015 - 01.2016
- Oversaw recruitment, screening and all other components of Human Resources and staffing
- Maintained employee benefits programs
- Resolved any employee relations issues through systematic approach using sound judgment, solutions-oriented approach; provide metrics, analysis, and feedback to management on organizational, managerial and employee relations issues
- Ensured legal compliance by monitoring and implementing applicable human resources requirements
- Supported and reported on staffing activities, compensation, and all aspects of benefits management (open enrollment, FMLA, WC, COBRA, ACA, etc.)
- Ensured planning, monitoring and appraisal of employee work results by management
- Trains on coaching and disciplining employees
- Maintained all HR related forms through HRIS system, employee handbooks and manuals
- Managed HR Specialist/Recruiter, receptionist, and other HR employees
- Maintained staff by recruitment, selection and training HR employees
- Worked with assistant to move toward using less recruiters and more internal recruiting
- Developed spreadsheet/checklist to track candidates in process
- Stayed up to date on employment laws for 2 states (FL and GA)
- Supported 120 employees.
Director of Human Resources
Avery Partners, Inc.
01.2010 - 01.2015
- Managed broad range of HR functions including payroll administration for 550 employees in multiple states, personnel file management, HR policy development, employee recruitment/screening drug, background and credit history/hiring
- Supported multiple divisions and companies within staffing, placement, consulting, home health and therapy services industries
- Wrote compliance policies, procedures and manuals that corresponded with employment laws and payroll procedures
- Maintained employment application, handbook, on boarding, and job descriptions
- Developed procedures for payroll
- Developed paperless onboarding for temporary staff candidates
- Handled all unemployment, EEOC, and worker’s compensation claims to insure least impact on bottom line
- Cut unemployment rate by more than half resulting in savings to company
- (6.8% to 3.25%) Instituted WOTC tax credits resulting in $36,000 tax credits to company for 2014
- Developed paperless on boarding for W-2 contractors
- Worked with developer to improve process with proprietary system
- Automated timesheets in working with IT developer
- Moved to paperless process for contractor files in proprietary system so that it was one stop for recruiters.
Executive Volunteer (Assistant to Job Development Manager)
Jewish Family & Career Services
01.2009 - 01.2010
- Provided assistance to Job Developer by assisting with matching job seekers to open job opportunities, including working with data base
- Reviewed job descriptions and job seeker qualifications to determine if there is match, including follow up with job seekers to schedule interviews
- Entered new jobs in database and documented job seekers case records.
Human Resources/Branch Operations Manager
GEORGIA BANKING COMPANY, INC.
01.2001 - 01.2008
- Managed broad range of HR functions for startup operation including payroll administration for 80 employees, benefits/401(k) plan enrollment and administration, personnel file management, HR policy development, employee recruitment/screening drug, background and credit history/hiring/orientation, and staff training/development
- Also responsible for bank operations
- Reduced benefits costs annually through maintaining strong vendor relationships and successful contract negotiations
- Wrote compliance policies, procedures and manuals that corresponded with employment laws
- Developed and maintained employment application, handbook, job descriptions, and performance appraisals
- Assistant to CFO/EVP and SVP of Retail Banking
- Developed procedures manual for tellers and customer service employees
- Performed branch operations including audits, vault custodian responsibilities, customer inquiries, account maintenance, security, bank compliance, and teller function
- Start-up bank
- Set up HR department
- Migrated payroll to TPA for 401(k) plan to streamline process.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards
Education
MS in Personnel & Employment Relations -
Georgia State University
Atlanta, GABA in Communication -
Tulane University
New Orleans, LAMediation Skills -
Atlanta Justice Center
Atlanta, GAMediation in the Work Place -
Atlanta Justice Center
Atlanta, GASkills
- Payroll Administration
- Vendor Management Systems
- Benefit Administration and Design
- Customer Service
- HR Policies & Procedures
- Recruitment and Selection
- Legal Issues & Compliance
- New Hire Orientation
- COBRA, FMLA, Workers’ Comp, ACA
- Program & Event Planning
- EEO/ADA
- HRIS/HRMS
Affiliations
Society Human Resource Management
Timeline
Director of Human Resources
Etherio Group (formerly Meeting Expectations)
01.2016 - Current
Senior Human Resources Business Partner
Etherio Group (formerly Meeting Expectations)
01.2016 - 01.2021
Human Resource Manager
The StoneHill Group, Inc.
01.2015 - 01.2016
Director of Human Resources
Avery Partners, Inc.
01.2010 - 01.2015
Executive Volunteer (Assistant to Job Development Manager)
Jewish Family & Career Services
01.2009 - 01.2010
Human Resources/Branch Operations Manager
GEORGIA BANKING COMPANY, INC.
01.2001 - 01.2008
MS in Personnel & Employment Relations -
Georgia State University
BA in Communication -
Tulane University
Mediation Skills -
Atlanta Justice Center
Mediation in the Work Place -
Atlanta Justice Center
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