Phyllis Ray
MARIETTA,MI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
27
27
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE/DATA ENTRY
White Glove Cleaning and Janitorial Service
01.2012 - 06.2022
- Managed approximately 30 incoming customer calls, emails, and chats, and processed orders
- Scheduled cleaning service appointments with warehouses and commercial office buildings
- Maintained client database files.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
COMPUTER TECHNICIAN
First Manhattan Co
01.1997 - 01.2011
- Upgraded system memory and replaced hardware
- Troubleshooted and maintained 200 employee computers
- Set up printers and networked systems for departmental use
- Removed viruses from employee computers
- Backed up mainframe on a daily basis
- Taught employee staff to use Microsoft Office Software
- Set up new employee offices installed software onj new computers with usernames and passwords.
EXECUTIVE ASSISTANT
Boys and Girls Club Headquarters of Atlanta
01.1995 - 01.1996
- Typed merged letters and answered office calls
- Handled Southeast District Boys and Girls Clubs projects
- Set up and maintained conferences for Southeast division.
Education
Certificate in Computer Programming and Operations -
Pace Business School
All Saints Elementary School
Skills
- Sales Expertise
- Freight Operations
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Word
Timeline
CUSTOMER SERVICE REPRESENTATIVE/DATA ENTRY
White Glove Cleaning and Janitorial Service
01.2012 - 06.2022
COMPUTER TECHNICIAN
First Manhattan Co
01.1997 - 01.2011
EXECUTIVE ASSISTANT
Boys and Girls Club Headquarters of Atlanta
01.1995 - 01.1996
Certificate in Computer Programming and Operations -
Pace Business School
All Saints Elementary School
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