Pia Cullars
Atlanta
Summary
Dynamic administrative professional with extensive experience at the Department of Community Supervision. Proven track record in enhancing workflow efficiency and delivering exceptional customer service. Skilled in data entry and Microsoft Word, with a strong ability to train and mentor staff, fostering a culture of accountability and high performance.
Overview
20
20
years of professional experience
Work History
Administrative Assistant
Department Of Community Supervision
03.2023 - Current
- Developed and maintained filing systems to ensure efficient document retrieval.
- Managed scheduling and coordination of community supervision appointments for clients.
- Streamlined office procedures, enhancing workflow efficiency across administrative tasks.
- Trained new staff on office protocols and software applications to improve team performance.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Work alongside court services representatives; input sentences and revocations after pleas have been taking.
- Work alongside probation officers MH & SPS to ensure accuracy of sentences imputed into portal.
Senior Operational Manager
Clear Secure Inc.
10.2019 - 01.2023
- Streamlined operational processes, enhancing efficiency and productivity across multiple departments.
- Developed and implemented training programs, mentoring staff to improve performance and accountability.
- Analyzed key performance indicators, identifying trends to inform strategic decision-making and resource allocation.
- Led cross-functional teams in executing initiatives that improved customer satisfaction and service delivery.
- Managed vendor relationships, negotiating contracts to optimize costs while maintaining service quality standards.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Worked alongside with TSA to ensure no terminal breaches.
General Manager of Operations
Avis Budget & Payless Rental Car
06.2011 - 10.2019
- Streamlined operational processes to enhance efficiency and reduce turnaround time.
- Led cross-functional teams in implementing new rental management software, improving customer service response times.
- Established key performance indicators to monitor and enhance fleet utilization and service quality across all locations.
- Facilitated communication between departments to ensure seamless operations and resolve any service-related issues efficiently.
- Implemented cost-saving measures through inventory management practices, optimizing resource allocation within the organization.
- Mentored junior managers, promoting professional development and a culture of continuous improvement within the team.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Established standard operating procedures that enhanced employee performance.
- Drove revenue growth by identifying new business opportunities and forging strategic partnerships.
- Optimized supply chain efficiency through vendor negotiations, inventory control measures, and streamlined logistics processes.
- Reduced lead times through careful planning.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Operations Manager
Dollar Thrifty Automitive Group
06.2006 - 06.2011
- Streamlined daily operations to enhance efficiency and reduce turnaround times.
- Implemented process improvements that increased workflow accuracy and consistency.
- Led cross-functional teams to optimize resource allocation and reduce operational costs.
- Developed training programs to enhance staff skills and improve service quality.
- Managed inventory levels, ensuring timely procurement and stock availability for operations.
- Analyzed performance metrics to identify areas for operational enhancement and cost savings.
- Coordinated maintenance schedules, minimizing downtime of fleet vehicles through proactive planning.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Education
No Degree - Physical Therapy
Clayton State University
Morrow, GAHigh School Diploma -
Benjamin E Banneker
Atlanta, GA06-1994
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Word
- Time management
- Administrative support
Timeline
Administrative Assistant
Department Of Community Supervision
03.2023 - Current
Senior Operational Manager
Clear Secure Inc.
10.2019 - 01.2023
General Manager of Operations
Avis Budget & Payless Rental Car
06.2011 - 10.2019
Operations Manager
Dollar Thrifty Automitive Group
06.2006 - 06.2011
No Degree - Physical Therapy
Clayton State University
High School Diploma -
Benjamin E Banneker