Pierre Boursiquot II
Customer Service/Support Expert
Lawrenceville
Summary
Professional customer service expert with strong communication and problem-solving skills. Proven ability to handle customer inquiries and resolve issues efficiently while maintaining high standards. Strong focus on team collaboration and adaptability to changing needs. Known for reliability, empathy, and results-driven approach in high-pressure environments.
Overview
3
3
years of professional experience
Work History
Patient Scheduling Coordinator
North Georgia Pediatric Dentistry
04.2025 - 08.2025
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Achieved higher patient satisfaction ratings through consistent follow-up on appointment concerns or changes.
- Reduced no-show rates by implementing reminder calls and text messages for upcoming appointments.
- Enhanced patient experience by efficiently scheduling appointments and managing daily calendars for multiple medical professionals.
- Supported administrative tasks such as insurance verification and data entry for accurate record-keeping and billing processes.
Member Service Representative
Wheels Up
11.2024 - 03.2025
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Partnered with other departments facilitating smooth resolution of complex cases resulting in improved member experience.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
Junior Marketing Associate
Piedmont HealthCare
08.2024 - 11.2024
- Participated in brainstorming sessions with teammates for innovative ideas generation leading to new campaign concepts.
- Maintained a thorough understanding of industry trends and competitor activity to inform marketing strategy adjustments as needed.
- Increased brand awareness by implementing creative marketing strategies and campaigns.
- Conducted market research to identify trends and inform marketing decisions.
Customer Experience Team Lead
CarMax
04.2022 - 09.2024
- Optimized the use of CRM software, ensuring accurate tracking of customer interactions and enhancing overall team performance.
- Enhanced cross-functional collaboration by working closely with sales, product management, and technical teams to resolve escalated issues quickly.
- Spearheaded process improvements that led to increased accuracy in issue resolution while maintaining exemplary levels of customer service.
- Streamlined customer service processes, resulting in reduced wait times and increased efficiency.
- Created detailed reports on team performance metrics, identifying areas for improvement and implementing action plans to address them.
Education
BBA - Marketing
Georgia State University
Atlanta, GA 05.2001 -
Skills
Teamwork and collaboration
Office administration
Problem-solving
Customer service and support
Data entry
Verbal and written communication
Critical thinking
Attention to detail
Administrative support
Proficient in Salesforce & Eaglesoft
MS office suite
66 wpm typing speed
Timeline
Patient Scheduling Coordinator
North Georgia Pediatric Dentistry
04.2025 - 08.2025
Member Service Representative
Wheels Up
11.2024 - 03.2025
Junior Marketing Associate
Piedmont HealthCare
08.2024 - 11.2024
Customer Experience Team Lead
CarMax
04.2022 - 09.2024
BBA - Marketing
Georgia State University
05.2001 -
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