Pierre Boursiquot II
Customer Service Expert
Lawrenceville
Summary
Diligent Administrative Clerk seeking new opportunities. Proficient in managing office tasks, coordinating schedules, and supporting team operations. Demonstrated ability to handle multiple responsibilities with efficiency and accuracy.
Overview
4
4
years of professional experience
Work History
Administrative Clerk
Gwinnett County Justice & Administration Center
10.2025 - Current
- Maintained and organized confidential court records, ensuring accurate filing, indexing, and retrieval of civil, criminal, and legal documents in compliance with court procedures.
- Provided direct customer service to attorneys, court staff, and the public by assisting with case filings, explaining procedures, and supplying certified copies of official records.
- Entered and updated case information into court management systems with high accuracy, supporting efficient tracking of legal proceedings and documentation.
- Processed legal paperwork including subpoenas, warrants, and court filings while ensuring compliance with judicial policies, deadlines, and administrative standards.
Patient Scheduling Coordinator
North Georgia Pediatric Dentistry
05.2025 - 10.2025
- Efficiently manage and coordinate over 50+ daily patient appointments, ensuring smooth front-desk operations and minimal wait times in a high-volume pediatric practice.
- Deliver exceptional first impressions through warm, professional communication both in-person and over the phone helping young patients and their families feel calm, informed, and cared for.
- Handle insurance verification, patient intake, and treatment scheduling with accuracy and speed, maintaining HIPAA compliance and reducing billing errors.
- Serve as a key liaison between patients, parents, clinical staff, and providers, using strong multitasking and problem-solving skills to resolve scheduling conflicts and ensure seamless patient flow.
Membership Services Representative
Wheels Up
11.2024 - 04.2025
- Delivered elite service to 100+ high-value members daily, resolving complex travel and account-related issues with precision and professionalism, resulting in a 25% increase in repeat charter bookings over a 6-month period.
- Consistently ranked in the top 10% of service reps for first-contact resolution rate and customer satisfaction, maintaining an average call quality score of 95%+ while handling a high-volume environment with minimal escalations.
- Collaborated with flight operations, billing, and concierge teams to ensure seamless end-to-end experiences for VIP clients, from private jet scheduling to last-minute itinerary changes, reducing member complaints by 30%.
- Documented detailed client preferences and service notes in Salesforce CRM to personalize every interaction and ensure team-wide continuity, contributing to a 20% boost in member retention and lifetime value.
Front Desk Associate
First Service Residential
02.2024 - 10.2024
- Provided white-glove service to over 200 luxury high-rise residents, acting as the first point of contact for all requests and concerns, resolving 90% of inquiries independently with a focus on speed, discretion, and satisfaction.
- Coordinated high-priority services including vendor access, event space reservations, deliveries, and guest management, ensuring seamless resident experiences while maintaining strict building protocols and security standards.
- Managed detailed request logs and communication records using management software, enabling fast handoffs between shifts and improving resident satisfaction scores by 25% over six months.
- Built strong relationships with long-term residents and VIPs, proactively anticipating needs and providing consistent, personalized service that led to increased referrals and positive management feedback.
Customer Experience Lead
CarMax CEC
04.2022 - 12.2023
- Led a team of Customer Experience Agents in a high-volume call center, coaching team members on call handling, de-escalation, and resolution strategies, contributing to a 30% improvement in first-contact resolution across the department.
- Handled escalated customer issues involving vehicle purchases, financing, and post-sale concerns, using empathy and policy knowledge to recover trust and secure positive outcomes without compromising business goals.
- Monitored live call performance and provided real-time support, ensuring strict adherence to KPIs, call quality, and service-level agreements, helping the center maintain a 95%+ on-time response rate during peak seasons.
- Collaborated cross-functionally with Sales, Operations, and Finance teams to identify service bottlenecks and streamline customer workflows, resulting in a 20% reduction in repeat contacts and faster case closures.
Education
BBA - Business Marketing
Georgia State University
Atlanta, GA12-2024
Skills
- Buyer Behavior Course
- CRM (Salesforce)
- Microsoft Word, Excel, PowerPoint
- Marketing Strategy Course
- Marketing Research Course
- Salesforce
- 66 WPM (typing)
- Schedule Management
Timeline
Administrative Clerk
Gwinnett County Justice & Administration Center
10.2025 - Current
Patient Scheduling Coordinator
North Georgia Pediatric Dentistry
05.2025 - 10.2025
Membership Services Representative
Wheels Up
11.2024 - 04.2025
Front Desk Associate
First Service Residential
02.2024 - 10.2024
Customer Experience Lead
CarMax CEC
04.2022 - 12.2023
BBA - Business Marketing
Georgia State University
TRAINING
- Wholesale Support Training
- Team Lead Training