Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Pilar Valladares

Lawrenceville

Summary

Dynamic and results-driven professional with extensive experience in customer support at SPH Analytics. Proven problem-solving skills and a calm disposition under pressure led to enhanced customer satisfaction and reduced call handling times. Adept at utilizing multiple software systems for efficient operations while fostering teamwork and collaboration. Fluent in language, ensuring effective communication with clients.

Overview

6
6
years of professional experience

Work History

Call Center Representative

SPH Analytics
11.2016 - 08.2018
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Cashier

Wings Cafe
06.2016 - 11.2016
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Boosted team efficiency, shared best practices in cash handling and customer interaction.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Welcomed customers and helped determine their needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Learned duties for various positions and provided backup at key times.
  • Handled cash with high accuracy and took care to check bills for fraud.

Taxi Dispatcher

International Taxi
01.2016 - 06.2016
  • Implemented effective strategies for managing peak periods, ensuring smooth operations during busy times.
  • Leveraged advanced knowledge of local geography to quickly direct drivers toward optimal routes and destinations.
  • Assisted in training new dispatchers, providing guidance on best practices for successful job performance.
  • Fostered a sense of teamwork among fellow dispatchers, sharing best practices and working collaboratively to achieve shared goals.
  • Enhanced dispatch efficiency by streamlining communication between drivers and passengers.
  • Managed multiple phone lines, efficiently handling incoming calls and addressing inquiries about fares and availability.
  • Collaborated with management to address driver concerns or issues, promoting driver retention and overall job satisfaction.
  • Improved customer satisfaction with timely and accurate dispatching of taxis to requested locations.
  • Provided outstanding customer service when resolving complaints or answering questions from passengers seeking assistance.
  • Adapted quickly to changing shift schedules or dispatcher team dynamics, maintaining high levels of productivity under varied circumstances.
  • Answered phone calls and responded to customer emails.
  • Monitored vehicle locations to coordinate timely arrivals.

Family Nanny

Riti Chona
03.2013 - 05.2016
  • Nurtured strong relationships with both parents and children based on trust, respect, empathy, and open communication lines.
  • Played games, worked on puzzles, and read books to young children.
  • Managed challenging behaviors calmly and effectively using positive reinforcement techniques to encourage selfregulation.
  • Supported families in maintaining household order by performing light housekeeping duties, meal preparation, and laundry tasks.
  • Safeguarded children''s well-being by closely monitoring their activities and providing appropriate supervision at all times.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Promoted healthy habits through nutritious meal planning and engaging in regular outdoor activities with the children.
  • Assisted with light housekeeping duties as well as running errands.

Housekeeper

Hyatt
06.2015 - 01.2016
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Dusted picture frames and wall hangings with cloth.
  • Adhered to professional house cleaning checklist.
  • Increased room availability by managing time wisely and completing tasks within designated deadlines.
  • Verified cleanliness and organization of storage areas and carts.
  • Handled requests for extra linens, toiletries and other supplies.
  • Changed bed linens and collected soiled linens for cleaning.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.

Cashier

American Deli
02.2013 - 02.2014
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Learned duties for various positions and provided backup at key times.

Office Janitor

Case-Mate
02.2012 - 08.2013
  • Maintained a secure work environment by ensuring all doors and windows were locked after completing tasks in designated areas.
  • Reduced allergens in the workplace by regularly dusting vents, blinds, and other surfaces prone to collecting dust particles.
  • Assisted with special projects such as deep-cleaning carpets or window washing during designated periods or upon request from management.
  • Contributed to a healthier work environment by consistently emptying trash receptacles and replacing liners as necessary.
  • Improved office cleanliness by thoroughly vacuuming, mopping, and dusting all areas on a daily basis.
  • Emptied trash cans and recycling bins to keep building clean and free of germs.
  • Replaced and refilled paper towel and toilet paper dispensers for users convenience.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.

Education

New Life Technical Academy
Norcross, GA

Skills

  • Problem-solving skills
  • Customer support
  • Data entry
  • Customer service
  • Call center customer service
  • Verbal and written communication
  • Resolving issues
  • Communicating with clients
  • Call center operations
  • Inbound phone calls
  • Customer communications
  • Answering questions
  • Complaint resolution
  • Appointment scheduling
  • Calm disposition
  • Cash handling
  • FLUENT IN LANGUAGE
  • Language fluency
  • Professional phone voice
  • Teamwork and collaboration
  • Calm and professional under pressure
  • Problem resolution
  • Understanding customer needs
  • Calm under pressure
  • Remote office availability
  • Sales and upselling

Languages

Spanish
Native or Bilingual

Timeline

Call Center Representative

SPH Analytics
11.2016 - 08.2018

Cashier

Wings Cafe
06.2016 - 11.2016

Taxi Dispatcher

International Taxi
01.2016 - 06.2016

Housekeeper

Hyatt
06.2015 - 01.2016

Family Nanny

Riti Chona
03.2013 - 05.2016

Cashier

American Deli
02.2013 - 02.2014

Office Janitor

Case-Mate
02.2012 - 08.2013

New Life Technical Academy

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Pilar Valladares