Polly Hill
Grovetown
Summary
Proficient unit clerk skilled in patient charting, medical record management, and customer service. Proven ability to enhance patient care and streamline operations through effective admissions processing and discharge summary preparation.
Overview
23
23
years of professional experience
Work History
Unit Clerk
Doctors Hospital
Grovetown
07.2021 - Current
- Assisted in the preparation of patient charts and medical records.
- Processed admissions and discharges efficiently for smooth operations.
- Assisted nursing and medical staff in clerical duties to support patient care.
- Coordinated internal and external patient transportation.
- Prepared discharge summaries following completion of a patient's stay in the facility.
- Answered inquiries regarding policies, procedures, and services offered by the hospital or clinic setting.
- Answered phone calls, providing courteous and informative responses to inquiries.
ER Reception
Doctors Hospital
Augusta
07.2021 - Current
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations check patients in to be triaged by nurse by entering their data and complaint in the system,
Private Caregiver
Accumen
Atlanta
02.2009 - 01.2017
- Provided compassionate care to clients with diverse needs and conditions.
- Developed individualized care plans based on client assessments and preferences.
- Monitored client health and reported changes to healthcare professionals.
- Communicated effectively with family members regarding client well-being and updates.
- Supported medication management by organizing and reminding clients of schedules.
- Coordinated transportation for client appointments and social activities.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
- Maintained records of client care services provided including changes in condition or treatment plan,enter aids assignment.preceptor for new hires .
Probate Clerk
County Clerk's Office
Blackshear
05.2003 - 08.2007
- Processed probate filings and maintained accurate case records.
- Trained new staff on office procedures and document management systems.
- Organized client files in an efficient manner to ensure quick access when needed.
- Responded promptly to inquiries from beneficiaries or other interested parties regarding status of their cases.
- Worked closely with court personnel to coordinate hearings related to estates or trust administration cases.
- Assisted with the preparation of probate documents, including wills and trusts.
- Tracked cases and managed electronic and physical records, creating new case files, entering filings, hearings, trials and judgments and closing cases when complete.
- Acted as court cashier, processing billing and payments for fines, bonds, bail and other court fees, also recording details of payment and reporting missed deadlines or delinquency.
Education
Business Adm - Business Administration
Virginia College
Augusta, GA03-2011
Associate Of Science (AS) - Nursing
Georgia College And State University
Milledgeville, GA09-2009
Nurses Aid - Certified Nurses Aids
Okefenokee Collge
Jesup, GA10-1998
Pierce County High
Blackshear, GA05-1986
Skills
- Patient charting
- Medical record management
- Admissions processing
- Patient transportation coordination
- Discharge summary preparation
- Customer service
Timeline
Unit Clerk
Doctors Hospital
07.2021 - Current
ER Reception
Doctors Hospital
07.2021 - Current
Private Caregiver
Accumen
02.2009 - 01.2017
Probate Clerk
County Clerk's Office
05.2003 - 08.2007
Business Adm - Business Administration
Virginia College
Associate Of Science (AS) - Nursing
Georgia College And State University
Nurses Aid - Certified Nurses Aids
Okefenokee Collge
Pierce County High