Porsha Whyte
Lithonia
Summary
Dedicated customer service representative with a proven track record in complaint resolution and transaction processing, ensuring high customer satisfaction and loyalty.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Retail Merchandiser
SAS Retail Services
Seattle
12.2025 - 04.2026
- Collaborated with store management to align merchandise with brand standards.
- Implemented planograms to improve product arrangement and accessibility.
- Displayed promotional material such as signs and banners.
- Maintained accurate inventory records of all stock items.
- Reorganized sales floor to promote sales, displaying high demand products in prime locations.
- Used company provided mobile technology to perform basic job functions.
- Maintained a clean and organized retail environment to enhance shopping experience.
- Restocked shelves with current merchandise in attractive displays to promote sales.
- Cleaned and organized display cases, shelves and aisles.
- Organized engaging front-facing displays to capture customer interest and drive revenue growth.
- Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
- Built effective partner store relationships to improve customer satisfaction.
- Evaluated product displays for optimal placement and visual appeal.
- Organized product displays in accordance with corporate guidelines.
Customer Service Representative
Uhaul Moving And Storage
Seattle
05.2021 - 04.2025
- Assisted customers with reservations and rental inquiries.
- Guided customers through equipment usage and safety procedures.
- Processed transactions and managed cash register operations.
- Resolved customer complaints and provided effective solutions.
- Maintained a clean and organized rental area for customer accessibility.
- Collaborated with team members to improve service efficiency.
- Educated customers on packing supplies and moving resources available.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Collected deposits or payments and arranged for billing.
Hospitality Worker
Emabassy Suites by Hilton
Seattle
07.2018 - 10.2019
- Delivered excellent customer service to enhance guest experiences.
- Served food and drinks to customers in a timely manner.
- Supported food and beverage service during events and banquets.
- Resolved customer complaints professionally while maintaining a friendly attitude towards patrons.
- Assisted guests by promptly responding to questions, requests and concerns.
- Welcomed customers to property and offered immediate assistance with needs.
- Took orders accurately and communicated them to the kitchen staff promptly.
- Collaborated with team members to ensure smooth daily operations.
- Followed safety protocols to ensure a secure environment for guests.
- Kept facilities in good condition through regular upkeep, cleaning and preventive maintenance.
- Monitored inventory levels and restocked supplies as needed.
- Enhanced guest experiences by recommending local attractions and dining options.
- Assisted in training new hospitality workers on proper procedures for providing quality customer service.
- Ensured compliance with health codes related to food preparation, storage, handling and sanitation standards.
- Collaborated with housekeeping and maintenance teams to ensure rooms met company standards.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Recorded room availability and guest account details using computer systems.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
- Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
Education
High School Diploma -
Rockadale County High School
Conyers, GA05-2010
Some College (No Degree) - Criminal Justice/Psychology
Cameron University
Lawton, OKSkills
- Customer relationship management
- Retail sales customer service
- Product knowledge
- Service optimization
- Transaction processing
- Product and service solutions
- Inventory monitoring
- Issue resolution
- Problem solving
- De-escalation techniques
- Clear communication
- Oral and written communication
- Email organization
- Time optimization
- Multitasking and organization
- Team collaboration
- Conflict resolution
- Adaptable learning
- Equipment usage guidance
- Paperwork processing
Certification
- Drywall
Timeline
Retail Merchandiser
SAS Retail Services
12.2025 - 04.2026
Customer Service Representative
Uhaul Moving And Storage
05.2021 - 04.2025
Hospitality Worker
Emabassy Suites by Hilton
07.2018 - 10.2019
High School Diploma -
Rockadale County High School
Some College (No Degree) - Criminal Justice/Psychology
Cameron University