Porshia Majette
Douglasville
Summary
Dynamic IT Technician with proven expertise at ITOD Live in troubleshooting and optimizing system performance. Skilled in security patching and remote support, I effectively managed high call volumes while enhancing user satisfaction. Adept at installing and configuring systems, I ensured seamless operation of AV equipment and maintained robust network connections.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Tier 1 position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
Work History
IT Technician
ITOD Live
06.2023 - 03.2026
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and etc.
- Performed tests of functionality, security, and performance of different workstations and devices.
- Managed high levels of call flow and responded to technical support needs.
- Installed and configured operating systems and applications.
- Tested new software and hardware prior to deployment.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Installed, configured and maintained computer systems and network connections.
Education
Associate of Science - Pharmacy Tech
Miller Motte College
Chattanooga, TN05-2024
Skills
- Security patching
- Application installations
- System performance optimization
- Debugging
- Software updating
- Network troubleshooting
- Data recovery
- Information security
- Troubleshooting and Diagnostics
- Software configuration
- Remote support
- Desktop technical support
- Technical support
- Hardware installation
- Helpdesk services
- Network maintenance
- AV equipment management
Timeline
IT Technician
ITOD Live
06.2023 - 03.2026
Associate of Science - Pharmacy Tech
Miller Motte College