Portia Blevins

• Manage high-volume inbound calls while providing professional, responsive customer service in a fully remote environment.

• Quickly identify caller needs, screen and route calls, take accurate messages, and connect customers with the appropriate personnel.

• Coordinate dispatch requests by gathering service details, assessing priorities, communicating assignments, and providing timely updates to field personnel.

• Schedule appointments and service calls while maintaining accurate customer information and service records.

• Monitor active requests and coordinate communication between customers, clients, technicians, and internal teams.

• Resolve routine customer concerns while recognizing situations requiring escalation and appropriate follow-up.

• Accurately document calls, customer interactions, service requests, dispatch information, messages, and follow-up activities.

• Manage competing calls, schedules, service requests, and administrative tasks while maintaining accuracy in a fast-paced environment.

• Communicate professionally through phone systems and digital communication platforms while maintaining a customer-focused approach.

• Utilize multi-line phone systems, scheduling software, computer applications, and digital tools to support efficient daily operations.

• Work independently in a remote environment while managing priorities, deadlines, follow-ups, and time-sensitive customer needs.

• Schedule and coordinate telehealth and in-person appointments for mental health

providers

• Support front desk and administrative operations during on-site visits to medical facilities

• Serve as a primary point of contact for patients, providers, and facility staff

• Assist with patient check-in, onboarding, consent documentation, and visit preparation

• Maintain accurate patient records and documentation within electronic health record

(EHR) systems

• Ensure compliance with HIPAA regulations and mental health privacy standards

• Answer phone calls, respond to patient inquiries, and route messages appropriately

• Troubleshoot basic telehealth and scheduling issues to ensure smooth patient visits

• Collaborate with clinical teams to support continuity of care and efficient clinic flow

• Monitor patient satisfaction and service outcomes to support quality improvement

Delivered high-volume customer support in a fast-paced remote environment

• Assisted customers with travel changes, reservations, billing inquiries, and issue resolution

• Maintained accurate documentation of customer interactions using CRM systems• Communicated professionally via phone, chat, and email while meeting performance

metrics

• Demonstrated strong problem-solving, multitasking, and time-management skills