Portia Ollison
Cumming
Summary
Experienced Finance (Cash Application) Analyst with over 18 years of customer service experience, strong attention to detail, clear communication skills, and foundational accounting knowledge. A motivated problem-solver who collaborates effectively with cross-functional teams to drive accuracy and efficiency in financial operations while maintaining a customer-focused approach for optimal results.
Overview
20
20
years of professional experience
Work History
Senior Cash Application Analyst
Infor (Enterprise Software Company)
01.2016 - Current
- Responsible for performing end-to-end cash processing tasks, including receiving and applying payments to open receivable transactions, handling business-to-business (B2B) overpayments, and accurately documenting transaction processes.
- Consistently deliver high-quality customer service in a fast-paced, high-volume environment while meeting weekly, monthly, and quarterly goals.
- Process and reconcile account receivables, remittances, using enterprise tools such as Salesforce, CloudSuite Financials, and Microsoft Excel.
- Perform weekly sweep account reconciliations to resolve outstanding ACH payments.
- Investigate and resolve payment discrepancies, including duplicates and incorrect amounts.
- Process customer refunds weekly, maintaining data consistency across integrated financial systems.
- Support the collections management process to ensure timely and accurate cash application.
- Respond to internal and external inquiries professionally and efficiently, ensuring customer satisfaction.
- Communicate regularly with management to align on performance goals and departmental objectives.
- Prepare and maintain reports and trackers using Microsoft Excel to monitor cash posting progress and audit readiness.
- Accurately apply all payments using correct transaction codes and reconcile negative payments for refunds.
- Post write-offs upon request and research, ensuring policy compliance.
- Manage a high volume of complex remittance payments with precision and attention to detail.
- Deliver quality customer service to both internal teams and external clients.
- Initiate and manage correspondence regarding unapplied payments and chargebacks with customers.
- Utilize Microsoft Office Suite (Excel, Word, Outlook) to streamline documentation, reporting, and communication.
- Analyzed cash application processes to enhance accuracy and reduce discrepancies.
Restaurant Position
Applebee’s
01.2011 - 01.2012
- Worked directly with clients collaborated with cross-functional team members to support high-quality service delivery in a fast-paced, customer-facing environment.
- Floating position that did whatever was needed - from providing a welcoming greeting to entering guests, guided to seating, through ensuring the staff provided a comfortable waiting experience.
- Trained new hires on seating, sanitation and greeting.
- Instructed fellow host and hostess on goals for the entire duration of their shift.
- Assisted servers with the delivery of food orders to the correct tables.
Customer Service Ambassador
Chik-Fil-A
01.2006 - 01.2010
- Provided onboarding support and training for new hires.
- Processed orders using POS systems
- Worked with teammates to ensure customers had a memorable dining experience.
- Built an effective working relationship with staff, management, and guests.
Education
High School Diploma -
East Ridge High School
Clermont, FL05-2009
Pharmacy Technician -
Virginia College
Pensacola, FL01.2012
Skills
- Microsoft Office Suite (Excel, Word, Outlook)
- Excellent communication skills (written and verbal)
- Relationship building
- Account management
- Problem-solving
- Attention to detail
- Time management
- Multitasking Abilities
- Customer service
- Organizational skills
- Team collaboration
Timeline
Senior Cash Application Analyst
Infor (Enterprise Software Company)
01.2016 - Current
Restaurant Position
Applebee’s
01.2011 - 01.2012
Customer Service Ambassador
Chik-Fil-A
01.2006 - 01.2010
High School Diploma -
East Ridge High School
Pharmacy Technician -
Virginia College