AYANNA BANDOH

As an Administrative Specialist, I adhere to the physical and mental standards set by the United States Army while simultaneously assisting both service members and contracted workers with the oversight of Human Resource Management Systems in the state of Georgia

My duties include:

• Navigating secure Statewide systems in order to catalog changes in pay, medical history, payments, and all personnel documentation pertinent to service members of the Georgia Army National Guard
• Scheduling one-on-one appointments, meetings, and conference calls during office hours
• Handling phone operations, responding to emails, and referring callers to other departments as needed
• Completing paperwork, preparing reports and entering accurate data into our case management systems, ensuring the proper management of case files
• Handling confidential, and personally identifiable information with discretion and professionalism
• Keeping in compliance with the expansive, ever-changing regulations the Department of Defense to safeguard the integrity and authenticity of all practices and implementations within the office environment

As a Personal Care Assistant I was responsible for providing in-home care for elderly patients, ensuring their comfort, health and well-being in a safe and comfortable environment

My duties included:

• Monitoring and reporting any changes in patients' conditions, and ensuring they were in a safe, comfortable, and clean environment
• Performing and documenting routine check-ins with patients, recording vital signs including blood pressure, pulse, and temperature; and administering several medications as needed
• Assisting patients with living activities including walking, dressing, exercising, cleaning, and meal preparation
• Communicating regularly with family members and healthcare providers to coordinate care
• Navigating the Pure Ivy's healthcare portal to ensure timely and accurate reporting of completed tasks and updates patients' physical condition, mental health, and behavior

• Conducted routine quality control checks on equipment to guarantee optimal performance and accuracy.
• Implemented infection control protocols to maintain a sterile environment during blood collection procedures.
• Provided exceptional patient care by addressing concerns and ensuring a positive experience during visits.
• Centrifuged blood samples as outlined in clinical protocols.
• Addressed questions and concerns to educate patients on collection process and procedures.
• Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.

As a Customer Service Representative for Cutco, I was trained as a detail-oriented Subject Matter Expert on the extensive catalogue of products offered by the company, scheduled, and conduct sales meetings with customers

My duties included:

• Providing detailed product and service information to address inquiries, handle complaints, and ensure customer satisfaction
• Processing customer payments, payment plans, warranties, returns, and delivery information via secure checkout system
• Scheduling and presiding over sale meetings; following company procedure for any schedule changes made by customers
• Showcasing an assortment of products during sales meetings; connecting with Cutco's Regional manager to accommodate customer needs and close out sales