Pramodh Damarshetty

Customer Service Associate | Amazon
August 2022 – August 2024

• Roles and Responsibilities:Delivered high-quality customer support across multiple channels, including IN (India) chats, US chats, and UK chats.
  Managed inbound calls for the Indian market, providing effective and timely solutions.
  Adapted to peak period demands by transitioning to UK chats for a five-month period, and subsequently focused on US chat support.
  
• Achievements:Subject Matter Expert (SME): Elevated to SME role due to demonstrated expertise, responsible for training and mentoring new hires, and ensuring adherence to best practices in customer service.
  SWAT Team Role: Functioned as a CS Associate (M) within the SWAT team, proficiently handling both IN and US chats, and addressing complex issues with a strategic approach.
  Peak Season Support: Played a crucial role during the North American (NA) peak period of 2020, effectively managing high volumes and maintaining high service standards.
  
• Skills and Expertise:Advanced proficiency in managing customer inquiries and resolving issues across diverse regions (IN, NA, UK).
  Expertise in training and developing new team members to enhance overall team performance.
  Strong problem-solving capabilities and adept at handling high-pressure situations during peak periods.