Summary
Overview
Work History
Education
Skills
Timeline
Generic

Precious Austin

Atlanta

Summary

Accomplished professional with a diverse background in technical service, data management, and team leadership. Combines the customer-facing communication and problem-solving skills of a vehicle service writer with the technical expertise of a data technician. Proven ability to translate complex technical issues into clear solutions for clients, while also leveraging strong leadership skills to coordinate teams, optimize workflows, and ensure project success. My experience includes diagnosing mechanical problems, managing data integrity, and leading team members to achieve operational excellence.

Overview

9
9
years of professional experience

Work History

Field Technician / Field Sales Rep

AT&T
12.2024 - Current
  • Communicated with supervisor to report progress, discuss issues and seek guidance.
  • Collaborated with other field technicians to resolve complex technical issues.
  • Assisted in training new hires on company protocol, increasing overall productivity within the department.
  • Delivered high-quality work by diligently following standard operating procedures.
  • Kept detailed records of field measurements and data.
  • Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
  • Developed tailored sales pitches that addressed clients'' specific needs, resulting in a higher conversion rate of prospects into customers.

Service Advisor

Autonation Ford
01.2024 - 11.2024
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.

Access Control Specialist

Cymertek
01.2023 - 12.2023
  • Streamlined access management processes with the implementation of a centralized database for managing personnel clearances and facility access.
  • Monitored property to report unlawful activity.
  • Conducted regular audits of access records and badge inventories to maintain accurate account of active users within the system.
  • Reduced unauthorized entries by designing and installing advanced physical barriers, such as turnstiles, gates, and bollards.
  • Neutralized situations calmly with tact and common sense.

Lead Team Member

Chick-fil-A
02.2017 - 05.2019
  • Implemented cost-saving measures that positively impacted the bottom line while maintaining high-quality standards.
  • Established clear performance objectives for team members, providing regular feedback on progress toward goals and coaching as needed.
  • Boosted customer satisfaction by addressing concerns promptly and providing exceptional service.
  • Championed employee engagement efforts, resulting in higher retention rates and improved morale throughout the organization.
  • Delegated tasks strategically based on individual strengths, promoting a sense of ownership among team members while optimizing outcomes.

Education

High School Diploma -

Riverdale High School
Riverdale, GA
05-2019

Skills

  • Field operations
  • Workplace safety
  • Professional communication
  • Data collection
  • Network connectivity
  • Diagnostic testing
  • Hardware repair
  • Multitasking and organization
  • Computer skills
  • Vehicle assessment
  • Sales transactions
  • Invoice verification

Timeline

Field Technician / Field Sales Rep

AT&T
12.2024 - Current

Service Advisor

Autonation Ford
01.2024 - 11.2024

Access Control Specialist

Cymertek
01.2023 - 12.2023

Lead Team Member

Chick-fil-A
02.2017 - 05.2019

High School Diploma -

Riverdale High School

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Precious Austin