Preston Saunders
Snellville
Summary
Results-driven leader with 7+ years of experience in fast-paced, customer-focused environments. Proven ability to train and develop teams, resolve conflict, and maintain operational excellence under pressure. Strong communicator with a background in leadership, team development, and customer experience. Adept at balancing multiple priorities while driving performance and fostering a positive team culture.
Overview
10
10
years of professional experience
Work History
Team Leader & Training Coordinator
Chick-fil-A
Snellville, GA
11.2020 - Current
- Lead and supervise team members in a high-volume, fast-paced environment, ensuring operational efficiency and excellent customer service
- Train and onboard new employees, improving team performance and consistency in service delivery
- Resolve customer concerns professionally, turning negative experiences into positive outcomes and repeat business
- Support daily operations including order management, cash handling, and workflow coordination
- Maintain high standards of cleanliness, organization, and food safety compliance
- Collaborate with leadership to improve processes and enhance overall guest experience
Crew Member
Chipotle Mexican Grill
Snellville, GA
12.2018 - 11.2020
- Delivered high-quality customer service while preparing and serving food in a fast-paced environment
- Maintained food safety and sanitation standards while ensuring accuracy in order preparation
- Handled customer concerns and resolved issues to maintain satisfaction and loyalty
- Supported team operations through multitasking, restocking, and maintaining clean workspaces
Food Prep / Cashier
Tastee's Jamaican Cuisine
Snellville, GA
11.2015 - 12.2016
- Prepared food items while maintaining strict sanitation and safety standards
- Managed cash transactions accurately and efficiently
- Supported kitchen and front-of-house operations to ensure smooth service
Education
Diploma - undefined
South Gwinnett High School
Worship Arts
Toccoa Falls College
Skills
- Team Leadership & Supervision
- Training & Onboarding
- Customer Experience Management
- Conflict Resolution
- Operations & Task Management
- Scheduling & Time Management
- Cross-Team Collaboration
- Problem Solving & Decision Making
- Microsoft Office & POS Systems
- Administrative Support
Leadership Highlights
- Trained and developed team members in customer service and operations
- Led teams in high-pressure environments while maintaining performance standards
- Resolved conflicts effectively to improve team morale and customer satisfaction
- Coordinated schedules and supported daily operational execution
Timeline
Team Leader & Training Coordinator
Chick-fil-A
11.2020 - Current
Crew Member
Chipotle Mexican Grill
12.2018 - 11.2020
Food Prep / Cashier
Tastee's Jamaican Cuisine
11.2015 - 12.2016
Diploma - undefined
South Gwinnett High School
Worship Arts
Toccoa Falls College