Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Preston James

Preston James

Quality Assurance Specialist
Atlanta,GA

Summary

Dynamic and dedicated professional and educator with a robust background in quality management, HIV prevention, testing, and treatment. Expertise in customer service and data analysis, complemented by hands-on experience in classroom teaching and filmmaking, creates a unique blend of skills that enhances learning experiences. Committed to fostering impactful educational environments while leveraging diverse abilities to drive positive outcomes. Strong advocate for health education and community engagement, consistently striving to elevate knowledge and awareness across various settings.

Overview

16
16
years of professional experience
1
1
Certification
2
2
Languages

Work History

Quality Assurance Specialist

Positive Impact Health Centers
04.2022 - Current
  • Analyze quarterly patient satisfaction survey results and patient feedback to identify trends, share insights with staff and stakeholders, and support continuous improvement.
  • Conduct quarterly audits of chart samples across four departments to verify eligibility documentation, ensure compliance with program standards, and evaluate employee documentation quality.
  • Collaborate with cross-functional teams through the Quality Management Committee to address grievances, implement follow-up actions, and drive initiatives that enhance patient outcomes.

Prevention Program Quality Assurance Manager

Positive Impact Health Centers
04.2019 - 04.2022
  • Analyzed HIV testing and service delivery data for local and national HIV testing grants; submitted data to CDC databases and compiled monthly reports for funders.
  • Collaborated with local health departments to share testing data and newly identified HIV+ cases, ensuring timely linkage to medical, clinical and support services.
  • Partnered with the Senior Prevention Program Manager to support the implementation and success of CDC and state-level HIV testing grant initiatives.

Assistant Prevention Program Manager

Positive Impact Health Centers
08.2018 - 04.2019
  • Provided administrative support to the Prevention Program Manager, ensuring smooth program operations and effective coordination.
  • Managed accurate data entry and tracking while streamlining communication between management and testing staff to improve systems and service delivery.

HIV Testing Team Lead

Positive Impact Health Centers
09.2016 - 08.2018
  • Supervised and trained new hires to ensure a smooth on boarding process; fostered a collaborative and supportive work environment among testing staff.
  • Provided compassionate, client-centered pre- and post-counseling and HIV testing services as a certified HIV Testing Counselor.

HIV/STI Testing and Linkage Counselor

Positive Impact
12.2014 - 09.2016
  • Provided pre- and post-test counseling, HIV/STI testing and risk-reduction education; supported HIV-positive clients by coordinating access to medical care, mental health and substance use services and essential referrals.
  • Co-developed an innovative tool to address client barriers, connecting individuals to vital resources such as GED programs, housing and healthcare; maintained accurate documentation of records and appointments.

Risk Reduction Counselor

Positive Impact
12.2011 - 12.2014
  • Delivered risk reduction services to high-risk HIV-negative and HIV-positive clients by conducting eligibility screenings and implementing individualized counseling using the CDC’s CLEAR intervention; maintained confidential client records and caseloads with discretion.
  • Co-facilitated support group for serodiscordant couples.

Long-term Substitute Teacher

Liberty County School System
01.2011 - 11.2011
  • Executed lesson plans in general and special education classrooms, generating positive results and feedback from students and faculty.
  • Fostered and upheld effective, constructive relationships with faculty and students, particularly at-risk students.

Guest Relations Intern

Big Apple Circus
Stone Mountain, GA
02.2010 - 02.2010
  • Provided a positive and welcoming atmosphere to ensure maximum guest satisfaction.
  • Maintained company standards by providing a safe and clean environment.

Education

Bachelor of Arts - Film & Video, Minor in Sociology

Georgia State University
Atlanta, Georgia
05.2010

Skills

Strong verbal and written communication

Experienced with Word, Excel, PowerPoint, and Outlook

Quality assurance

Team collaboration

Quality improvements

Internal audits

Corrective action planning

Knowledge and experience in the field of HIV/AIDS and STIs

First Aid and CPR certification

Video production experience

Certification

First Aid/CPR

Timeline

First Aid/CPR

06-2024

Quality Assurance Specialist

Positive Impact Health Centers
04.2022 - Current

Prevention Program Quality Assurance Manager

Positive Impact Health Centers
04.2019 - 04.2022

Assistant Prevention Program Manager

Positive Impact Health Centers
08.2018 - 04.2019

HIV Testing Team Lead

Positive Impact Health Centers
09.2016 - 08.2018

HIV/STI Testing and Linkage Counselor

Positive Impact
12.2014 - 09.2016

Risk Reduction Counselor

Positive Impact
12.2011 - 12.2014

Long-term Substitute Teacher

Liberty County School System
01.2011 - 11.2011

Guest Relations Intern

Big Apple Circus
02.2010 - 02.2010

Bachelor of Arts - Film & Video, Minor in Sociology

Georgia State University
Preston JamesQuality Assurance Specialist