Preston James
Quality Assurance Specialist
Atlanta,GA
Summary
Dynamic and dedicated professional and educator with a robust background in quality management, HIV prevention, testing, and treatment. Expertise in customer service and data analysis, complemented by hands-on experience in classroom teaching and filmmaking, creates a unique blend of skills that enhances learning experiences. Committed to fostering impactful educational environments while leveraging diverse abilities to drive positive outcomes. Strong advocate for health education and community engagement, consistently striving to elevate knowledge and awareness across various settings.
Overview
16
16
years of professional experience
1
1
Certification
2
2
Languages
Work History
Quality Assurance Specialist
Positive Impact Health Centers
04.2022 - Current
- Analyze quarterly patient satisfaction survey results and patient feedback to identify trends, share insights with staff and stakeholders, and support continuous improvement.
- Conduct quarterly audits of chart samples across four departments to verify eligibility documentation, ensure compliance with program standards, and evaluate employee documentation quality.
- Collaborate with cross-functional teams through the Quality Management Committee to address grievances, implement follow-up actions, and drive initiatives that enhance patient outcomes.
Prevention Program Quality Assurance Manager
Positive Impact Health Centers
04.2019 - 04.2022
- Analyzed HIV testing and service delivery data for local and national HIV testing grants; submitted data to CDC databases and compiled monthly reports for funders.
- Collaborated with local health departments to share testing data and newly identified HIV+ cases, ensuring timely linkage to medical, clinical and support services.
- Partnered with the Senior Prevention Program Manager to support the implementation and success of CDC and state-level HIV testing grant initiatives.
Assistant Prevention Program Manager
Positive Impact Health Centers
08.2018 - 04.2019
- Provided administrative support to the Prevention Program Manager, ensuring smooth program operations and effective coordination.
- Managed accurate data entry and tracking while streamlining communication between management and testing staff to improve systems and service delivery.
HIV Testing Team Lead
Positive Impact Health Centers
09.2016 - 08.2018
- Supervised and trained new hires to ensure a smooth on boarding process; fostered a collaborative and supportive work environment among testing staff.
- Provided compassionate, client-centered pre- and post-counseling and HIV testing services as a certified HIV Testing Counselor.
HIV/STI Testing and Linkage Counselor
Positive Impact
12.2014 - 09.2016
- Provided pre- and post-test counseling, HIV/STI testing and risk-reduction education; supported HIV-positive clients by coordinating access to medical care, mental health and substance use services and essential referrals.
- Co-developed an innovative tool to address client barriers, connecting individuals to vital resources such as GED programs, housing and healthcare; maintained accurate documentation of records and appointments.
Risk Reduction Counselor
Positive Impact
12.2011 - 12.2014
- Delivered risk reduction services to high-risk HIV-negative and HIV-positive clients by conducting eligibility screenings and implementing individualized counseling using the CDC’s CLEAR intervention; maintained confidential client records and caseloads with discretion.
- Co-facilitated support group for serodiscordant couples.
Long-term Substitute Teacher
Liberty County School System
01.2011 - 11.2011
- Executed lesson plans in general and special education classrooms, generating positive results and feedback from students and faculty.
- Fostered and upheld effective, constructive relationships with faculty and students, particularly at-risk students.
Guest Relations Intern
Big Apple Circus
Stone Mountain, GA
02.2010 - 02.2010
- Provided a positive and welcoming atmosphere to ensure maximum guest satisfaction.
- Maintained company standards by providing a safe and clean environment.
Education
Bachelor of Arts - Film & Video, Minor in Sociology
Georgia State University
Atlanta, Georgia05.2010
Skills
Strong verbal and written communication
Experienced with Word, Excel, PowerPoint, and Outlook
Quality assurance
Team collaboration
Quality improvements
Internal audits
Corrective action planning
Knowledge and experience in the field of HIV/AIDS and STIs
First Aid and CPR certification
Video production experience
Certification
First Aid/CPR
Timeline
First Aid/CPR
06-2024
Quality Assurance Specialist
Positive Impact Health Centers
04.2022 - Current
Prevention Program Quality Assurance Manager
Positive Impact Health Centers
04.2019 - 04.2022
Assistant Prevention Program Manager
Positive Impact Health Centers
08.2018 - 04.2019
HIV Testing Team Lead
Positive Impact Health Centers
09.2016 - 08.2018
HIV/STI Testing and Linkage Counselor
Positive Impact
12.2014 - 09.2016
Risk Reduction Counselor
Positive Impact
12.2011 - 12.2014
Long-term Substitute Teacher
Liberty County School System
01.2011 - 11.2011
Guest Relations Intern
Big Apple Circus
02.2010 - 02.2010
Bachelor of Arts - Film & Video, Minor in Sociology
Georgia State University