Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
Generic

Princess Banks-Cotton

Snellville

Summary

Experienced Member Specialist with a talent for developing and implementing successful membership strategies. Skilled in building relationships, resolving conflicts, and providing top-notch member service. Proven ability to improve member retention and satisfaction. Committed to building strong community relations and facilitating communication between members and leadership. Proficient in assisting customers through phone, online, and chat platforms using different internal systems and software.

Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.

Professional with experience in data entry, prepared for this role. Demonstrates strong accuracy in data management and typing skills. Known for team collaboration and adaptability. Possesses proficiency in database software and attention to detail while maintaining efficiency in various tasks.

Overview

5
5
years of professional experience

Work History

Personal Shopper

Sam's Club
11.2024 - Current
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Worked productively with customers to meet order requirements and service expectations.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
  • Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
  • Increased sales revenue by carefully selecting high-quality products tailored to the unique needs of each client.

Member Specialist

Sam's Club
11.2023 - 11.2024
  • Greeted members upon arrival and provided them with assistance throughout their visit.
  • Provided customer service to members, answered questions, and resolved issues in a timely manner.
  • Processed membership applications, renewals, payments and cancellations accurately and efficiently.
  • Maintained accurate records of member information including contact details, purchases, payment history and other relevant data.
  • Assisted members with account inquiries via phone or email correspondence.
  • Assisted with training new staff members on procedures related to member services.
  • Presented and explained services and products to meet member needs.
  • Answered member questions about products and services.

Assistant Store Manager

Tropical Smoothie
08.2021 - 10.2023
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
  • Maintained accurate records of all transactions, stock levels and employee performance metrics.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Assisted in recruiting efforts by interviewing candidates for open positions in the store.
  • Answered customer questions and addressed problems and complaints in person and via phone.

Sales Associate

Party City
10.2020 - 05.2021
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Built relationships with customers to encourage repeat business.
  • Organized stockroom shelves according to size, color or style.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Handled customer complaints in a professional manner.
  • Upsold additional items based on customer interests and needs.
  • Suggested ideas for improving store operations and increasing profits.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Answered incoming telephone calls to provide store, products and services information.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

Education

BBA - Business Administration And Management

Georgia Gwinnett College
Lawrenceville, GA
05-2026

Skills

  • Effective communication skills
  • Strategies for maintaining client relationships
  • Effective cross-selling techniques
  • Membership renewal management
  • Member retention
  • Client account management
  • Client assistance
  • Decision-making
  • Flexible schedule
  • Upbeat and outgoing attitude
  • Delivery procedures
  • Teamwork and collaboration
  • Product awareness
  • Multitasking Abilities

Education and Training

true

Timeline

Personal Shopper

Sam's Club
11.2024 - Current

Member Specialist

Sam's Club
11.2023 - 11.2024

Assistant Store Manager

Tropical Smoothie
08.2021 - 10.2023

Sales Associate

Party City
10.2020 - 05.2021

BBA - Business Administration And Management

Georgia Gwinnett College

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Princess Banks-Cotton