PrincessHiyah Akanqi
Pooler
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
8
8
years of professional experience
Work History
Retail Sales Consultant
Prime Communications AT&T
08.2024 - Current
- Resolved customer complaints promptly, maintaining a positive brand image.
- Boosted customer satisfaction by providing exceptional service and product knowledge.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Stayed up-to-date on industry trends to better educate customers on new products and offerings.
- Exceeded sales goals and by utilizing exemplary customer service skills.
Customer Service Cashier
Enmarket
10.2023 - 08.2024
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Maintain a clean working area and store appearance.
Crew Member
McDonald's
03.2023 - 10.2023
- Operated cash register or POS system to receive payment by cash and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Filled condiments and napkin containers during slack periods.
- Trained new team members in cash register operation, stock procedures and customer services.
Bank Teller
Wells Fargo
07.2021 - 01.2023
- Welcomed customers and offered pleasant service during entire transaction.
- Identified and reported suspicious behavior to security personnel as appropriate.
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
- Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
Assistant Manager
SUBWAY®Restaurants
03.2021 - 06.2021
- Greeted customers promptly
- Received customer payments
- Described products and services in detail
- Assisted customers in selecting items based on needs
- Trained new cashiers on procedures, customer service and sales techniques Assisted on sales floor as needed to maintain services standards
- Maintained clean, tidy and organized checkout areas
- Bagged merchandise by following standard procedures
- Displayed and restocked merchandise in an appealing manner
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
Assistant Manager
SUBWAY®Restaurants
08.2019 - 10.2020
- Greeted customers promptly
- Received customer payments
- Described products and services in detail
- Assisted customers in selecting items based on needs
- Trained new cashiers on procedures, customer service and sales techniques
- Assisted on sales floor as needed to maintain services standards
- Maintained clean, tidy and organized checkout areas
- Bagged merchandise by following standard procedures
- Displayed and restocked merchandise in an appealing manner
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
Manager
McDonald's
01.2019 - 08.2019
- Greeted customers promptly
- Received customer payments
- Described products and services in detail
- Assisted customers in selecting items based on needs
- Trained new cashiers on procedures, customer service and sales techniques
- Bagged merchandise by following standard procedures
- Displayed and restocked merchandise in an appealing manner
- Assisted on sales floor as needed to maintain services standards
- Cleaned work areas regularly to keep team efficient and eliminate any safety concerns
- Lead shift and made sure the employees was positioned for the day
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
Cashier
SUBWAY®Restaurants
09.2018 - 01.2019
- Greeted customers promptly
- Received customer payments
- Described products and services in detail
- Assisted customers in selecting items based on needs
- Trained new cashiers on procedures, customer service and sales techniques
- Assisted on sales floor as needed to maintain services standards Maintained clean, tidy and organized checkout areas
- Bagged merchandise by following standard procedures
- Displayed and restocked merchandise in an appealing manner
Floater
Childcare Network
04.2018 - 06.2018
- Changed each of the babies diapers when needed
- Helped with assisting the lead teachers with daily school activities
- Served the food and drink to each toddler whenever it was lunch time and snack time Made sure the children's hands, face and noses was clean
- Maintained the cleanliness and organization of the classroom
Cashier
Bojangles' Famous Chicken 'n Biscuits
10.2016 - 09.2017
- Greeted customers promptly
- Received customer payments
- Described products and services in detail
- Assisted customers in selecting items based on needs
- Trained new cashiers on procedures, customer service and sales techniques Assisted on sales floor as needed to maintain services standards
Education
Some College (No Degree) - Theatre Arts
Carroll University
Waukesha, WI05.2013
High School Diploma -
Waukesha County Technical College
Waukesha, WI01.2012
Skills
- Sales experience
- Pleasing personality
- Creative Thinking
- Customer service
- Leadership skills
- Work area maintenance
- Customer greeting
- Honest and Dependable
- Customer Satisfaction
- Verbal Communication
- Teamwork and Collaboration
- Problem-Solving
- Money Handling
Timeline
Retail Sales Consultant
Prime Communications AT&T
08.2024 - Current
Customer Service Cashier
Enmarket
10.2023 - 08.2024
Crew Member
McDonald's
03.2023 - 10.2023
Bank Teller
Wells Fargo
07.2021 - 01.2023
Assistant Manager
SUBWAY®Restaurants
03.2021 - 06.2021
Assistant Manager
SUBWAY®Restaurants
08.2019 - 10.2020
Manager
McDonald's
01.2019 - 08.2019
Cashier
SUBWAY®Restaurants
09.2018 - 01.2019
Floater
Childcare Network
04.2018 - 06.2018
Cashier
Bojangles' Famous Chicken 'n Biscuits
10.2016 - 09.2017
Some College (No Degree) - Theatre Arts
Carroll University
High School Diploma -
Waukesha County Technical College
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