Princess Laila Sharif
Ellenwood
Summary
Dedicated and versatile professional with experience in customer service, office management, bookkeeping, veterinary reception, and childcare. Skilled at managing administrative tasks, supporting clients with empathy, and maintaining accuracy in high-volume settings. Known for strong organizational skills, clear communication, and the ability to adapt to diverse roles.
Overview
7
7
years of professional experience
2020
2020
years of post-secondary education
Work History
Receptionist
Village animal hospital
Dunwoody
07.2025 - Current
- Answer phones and emails, ensuring accurate and timely communication.
- Input patient data and maintain precise medical records.
- Check clients in/out, schedule appointments, and process payments.
- Coordinate with other veterinary practices for mutual patient records.
- Handle prescription requests and support client service needs.
Bookkeeping Assistant
Essential credit solutions llc Remote
02.2023 - Current
- Transcribe bank statements and check numbers into detailed spreadsheets.
- Track recipients, amounts, and payment purposes with accuracy.
- Support financial analysis and maintain well-organized records.
Childcare Provider
Various Families and agencies
Atlanta
06.2018 - Current
- Provided care for children of all ages as a nanny, babysitter, and daycare teacher.
- Developed engaging activities and ensured childrens safety.
- Built strong relationships with parents through reliable communication
Customer Service Representative
Advanced Call Center Technologies LLC Remote
02.2021 - 04.2024
- Resolved customer complaints with empathy and professionalism.
- Handled high-volume inbound calls while maintaining attention to detail.
- Drafted reports, maintained records, and collaborated with multiple departments.
- Adhered to company policies while providing accurate information to clients.
Cashier
Let’s spoon froyo
South Bend
09.2020 - 02.2021
- Served as the first point of contact for customers, ensuring friendly service.
- Handled transactions and maintained a clean, welcoming environment.
- Prepared frozen yogurt, cut fruit, and created fruit bouquets.
- Coordinated and delivered fruit bouquet orders.
Assistant Office Manager
Corporate car and limousine
South Bend
06.2019 - 09.2020
- Managed client communications, scheduled trips, and assigned drivers.
- Processed payments and maintained accurate booking records.
- Stocked and prepared vehicles with refreshments and amenities.
- Ensured cleanliness and readiness of company vehicles.
Education
Penn Highschool
Mishawaka, INSkills
- Customer Service & Client Relations
- Bookkeeping & Data Entry
- Office & Operations Management
- Scheduling & Calendar Management
- Phone, Email, and Front Desk Reception
- Childcare & Youth Engagement
- Conflict Resolution & Problem-Solving
- Attention to Detail & Recordkeeping
- Software: Microsoft Office, Google ,ezyvet,tripman,Lexus nexus,
Timeline
Receptionist
Village animal hospital
07.2025 - Current
Bookkeeping Assistant
Essential credit solutions llc Remote
02.2023 - Current
Customer Service Representative
Advanced Call Center Technologies LLC Remote
02.2021 - 04.2024
Cashier
Let’s spoon froyo
09.2020 - 02.2021
Assistant Office Manager
Corporate car and limousine
06.2019 - 09.2020
Childcare Provider
Various Families and agencies
06.2018 - Current
Penn Highschool