Princeton Pettway
Stone Mountain
Summary
Results-driven Operations and Customer Experience professional with 15 years of leadership across diverse industries including aviation, healthcare, and human services. Expertise in customer relations, team leadership, operations coordination, and conflict resolution. Known for fostering strong relationships and delivering high-quality service in fast-paced environments, well-suited for operations, client services, and administrative leadership roles.
Overview
17
17
years of professional experience
Work History
Customer Service Agent
Spirit Airlines
Atlanta
05.2025 - 05.2026
- Delivered exceptional customer service in a high-volume airport environment.
- Assisted passengers with ticketing, check-in, boarding, baggage processing, and travel inquiries.
- Resolved delays, cancellations, rebooking requests, and service-related concerns.
- Verified travel documentation and ensured compliance with TSA and airline regulations.
- Coordinated with airport personnel, flight crews, and operational teams to support efficient travel experiences.
- Processed ticket changes, upgrades, seat assignments, and special accommodations.
- Applied conflict resolution and de-escalation techniques to address customer concerns.
- Maintained accurate records while adhering to safety, security, and operational procedures.
Association Assistant Manager / Lead Concierge
Beacon Management Services, Inc.
Atlanta
08.2022 - 04.2025
- Managed day-to-day operations for a luxury residential community.
- Served as liaison between residents, leadership, vendors, contractors, and internal departments.
- Supervised, trained, hired, and scheduled a concierge team of six employees.
- Coordinated inspections, vendor services, maintenance requests, and compliance activities.
- Maintained incident reports, security documentation, and operational records.
- Managed resident onboarding, move-ins, visitor access, and customer service requests.
- Monitored access control and CCTV systems.
- Supported emergency response efforts and operational continuity.
Kennel Manager
Clear Creek Animal Hospital
Charlotte
10.2019 - 07.2022
- Managed daily department operations and supervised staff.
- Administered medications and monitored animal care standards.
- Maintained inventory, ordered supplies, and ensured operational readiness.
- Provided customer service and communication with pet owners.
- Maintained compliance with safety and care protocols.
Assistant Day Care Manager
Central Bark Doggy Day Care
Brookhaven
04.2016 - 10.2019
- Supervised daily operations and staff development.
- Coordinated feeding schedules, medication administration, and guest care.
- Supported customer service, scheduling, and administrative functions.
Scheduler / Client Services Representative
Altegra Health / Hire Dynamics
Alpharetta
12.2014 - 04.2016
- Coordinated scheduling and medical record retrieval activities.
- Served as customer service liaison for clients and providers.
- Maintained documentation and administrative records.
- Supported operational workflows and client communications.
Program Supervisor
KenCrest Services, Inc.
Trumbull
03.2009 - 10.2014
- Supervised residential services and direct support staff.
- Oversaw staffing, training, scheduling, and compliance to ensure operational efficiency.
- Ensured documentation accuracy and adherence to service quality standards.
- Facilitated care coordination and communication among stakeholders and families to enhance service delivery.
Education
High School Diploma -
Warren Harding High School
Bridgeport, CTHousatonic Community College - Social Work / Therapy
Housatonic Community College
Bridgeport, CTSkills
- Customer Relationship Management
- Customer Support
- Conflict Resolution
- Issue Tracking
- CRM Systems
- Vantaca Software & Vantaca Mobile
- Scheduling Platforms
- Scheduling Platforms
- Microsoft Office Suite
- Google Workspace
- Digital Communication
- Digital Communication
Timeline
Customer Service Agent
Spirit Airlines
05.2025 - 05.2026
Association Assistant Manager / Lead Concierge
Beacon Management Services, Inc.
08.2022 - 04.2025
Kennel Manager
Clear Creek Animal Hospital
10.2019 - 07.2022
Assistant Day Care Manager
Central Bark Doggy Day Care
04.2016 - 10.2019
Scheduler / Client Services Representative
Altegra Health / Hire Dynamics
12.2014 - 04.2016
Program Supervisor
KenCrest Services, Inc.
03.2009 - 10.2014
High School Diploma -
Warren Harding High School
Housatonic Community College - Social Work / Therapy
Housatonic Community College