Priscilla Andersen
Sharpsburg
Summary
Seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Dedicated professional worker with history of meeting company goals utilizing consistent and organized practices.
Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Member Service Representative
Veridian Credit Union
03.2024 - 10.2024
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Educated members on financial literacy topics, empowering them to make sound financial decisions for their future success.
- Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Educated and engaged customers with new bank products and services.
- Supported the onboarding process for new members, explaining benefits and assisting with paperwork completion.
- Contributed to branch sales goals by effectively cross-selling credit union products and services.
- Resolved customer issues through thorough dispute investigation.
Teller Service Representative
Veridian Credit Union
01.2021 - 03.2024
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Educated customers on use of banking website and mobile apps.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Maintained friendly and professional customer interactions.
- Executed wire transfers, stop payments and account transfers.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Influencer Marketing Manager
Finkelstein Group LTD
03.2021 - 12.2023
- Created, curated and managed published content for feed and stories across social media channels.
- Built relationships with other brand ambassadors and influencers to assist in social media strategy.
- Produced relevant product content to reach target customers.
- Maintained social media accounts by keeping content engaging, fresh, educational and entertaining.
- Analyzed consumer usage patterns to identify trends and target key demographics.
- Monitored and built social media following by maintaining solid online presence via community engagement.
- Established credibility on social media and persuaded others by virtue of authenticity and reach.
Cashier/Customer Service Cashier
Hyve
10.2019 - 12.2020
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
Education
Associate of Science - Business Administration And Management
Kirkwood Community College
Cedar Rapids, IA12.2021
Skills
- Content Development
- Social Media Trend Analysis
- Social Media Platforms
- Customer Engagement
- Social Media Engagement
- Adaptability and Flexibility
- Exceptional Customer Service
- Excellent Communication Skills
- Sales Goal Attainment
- Time Management
- Cash Handling
- Teamwork and Collaboration
- Account management
- Transaction processing
- Call center experience
- Calm under pressure
- Product recommendations
Languages
French
Native or Bilingual
Timeline
Member Service Representative
Veridian Credit Union
03.2024 - 10.2024
Influencer Marketing Manager
Finkelstein Group LTD
03.2021 - 12.2023
Teller Service Representative
Veridian Credit Union
01.2021 - 03.2024
Cashier/Customer Service Cashier
Hyve
10.2019 - 12.2020
Associate of Science - Business Administration And Management
Kirkwood Community College
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