Priscilla Gonzalez
Morrow
Summary
Dynamic and results-driven professional with extensive experience at Gas Station, excelling in customer service and team collaboration. Proven ability to enhance customer satisfaction through effective conflict resolution and staff training. Skilled in cash handling and maintaining a clean, organized workspace, consistently delivering high-quality service under pressure.
Bringing positive attitude and strong teamwork skills to kitchen environment. Knowledge of food safety and sanitation practices combined with ability to follow recipes and prepare ingredients. Dedicated to creating delicious meals and contributing to high-quality dining experience.
Overview
2025
2025
years of professional experience
Work History
Cook
Gas Station
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Cashier
Gas Station
01.2024 - 02.2025
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
Manager
Gas Station
07.2022 - 02.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
Education
High School Diploma -
Perry Career Academy
Jonesboro05-2024
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Time management skills
- Reliability and punctuality
- Written and verbal communication
- Order taking
- Professionalism and courtesy
- Product restocking
- Conflict resolution
- Refunds and exchanges
- Product knowledge
- Issue resolution
- Complex Problem-solving
- POS systems
- Staff training
- ID verification
- Purchase assistance
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Cashier
Gas Station
01.2024 - 02.2025
Manager
Gas Station
07.2022 - 02.2024
Cook
Gas Station
High School Diploma -
Perry Career Academy
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