Priscilla Smith
Atlanta
Summary
Detail-oriented Patient Support Specialist with a strong focus on appointment scheduling, insurance verification, and patient coordination. Proven ability to enhance patient experiences through efficient communication and process optimization.
Overview
30
30
years of professional experience
Work History
Patient Support Specialist
Physiotherapy Associates
Atlanta
06.2024 - Current
- Streamlined appointment scheduling and insurance verification for patients.
- Coordinated communication between therapists and patients to improve understanding and support.
- Managed front desk operations by answering calls and greeting visitors professionally.
- Processed copay and deductible payments, ensuring adherence to established guidelines and accuracy.
- Handled incoming phone calls while scheduling appointments efficiently.
- Ensured compliance with organizational policies and protocols regarding patient support services.
- Verified patient insurance coverage and eligibility for services accurately.
- Assisted in coordinating patient appointments and follow-up visits to optimize scheduling and patient flow.
Patient Service Specialist
Georgia Perinatal Association
Atlanta
07.2022 - 01.2024
- Scheduled appointments using electronic health record systems to enhance patient management and reduce wait times.
- Processed pre-registration patient responsibility estimates based on insurance information.
- Collaborated with insurance companies to resolve billing discrepancies and address pre-certification issues.
- Collected and verified patient information and insurance details prior to visits for efficient check-in.
- Greeted patients upon arrival, confirming information accuracy to streamline the process.
- Coordinated with medical staff to ensure smooth patient flow during appointments.
- Handled incoming calls by addressing inquiries and directing them to appropriate personnel.
- Processed patient payments efficiently through cash, check, or credit card transactions.
Aid Atlanta
Patient Benefit Specialist
Atlanta
03.1996 - 01.2021
- Coordinated patient appointments, referrals, and follow-up care, ensuring accurate EMR documentation to enhance patient experience.
- Verified insurance coverage and facilitated financial assistance, improving access to care for uninsured or underinsured patients.
- Assisted patients with eligibility screening and enrollment for Ryan White HIV/AIDS Program and ADAP.
- Guided patients through clinic services, providing compassionate support and addressing their questions to enhance service navigation.
- Maintained patient confidentiality and HIPAA compliance while managing sensitive health information.
- Supported patients in applying for assistance programs, including Ryan White HIV/AIDS Program and ADAP.
- Ensured thorough verification of insurance coverage and benefits for all patients.
Education
High School Diploma -
C.L. Harper High School
3399 Collier Drive Atlanta Ga 3033105-1989
Skills
- Patient coordination
- EHR management
- Insurance verification
- Appointment scheduling
- Billing resolution
- Customer relationship management
Timeline
Patient Support Specialist
Physiotherapy Associates
06.2024 - Current
Patient Service Specialist
Georgia Perinatal Association
07.2022 - 01.2024
Aid Atlanta
Patient Benefit Specialist
03.1996 - 01.2021
High School Diploma -
C.L. Harper High School