Priscilla Wells
Waynesboro
Summary
Adept at enhancing patient experiences and streamlining front office operations, I significantly improved organizational efficiency at Burke Health. Skilled in appointment scheduling and HIPAA compliance, my empathy in patient interactions fosters trust and satisfaction. Leveraging time management and critical thinking, I excel in fast-paced environments, ensuring confidentiality and patient care excellence.
Overview
2
2
years of professional experience
Work History
Medical Receptionist
Burke Health
04.2022 - 02.2023
- Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
- Facilitated patient education by distributing relevant health and wellness pamphlets.
- Increased patient satisfaction by answering inquiries with empathy and professionalism.
- Enhanced patient understanding by providing clear explanations of treatment procedures.
- Maintained strict confidentiality of patient records in compliance with HIPAA regulations.
- Facilitated smooth check-in process, ensuring all necessary paperwork was completed promptly.
- Supported positive patient experience by offering assistance with filling out health forms.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained payments from patients and scanned identification and insurance cards.
- Registered and verified patient records before triage with most up-to-date information.
Medical Receptionist
Woods Medical
04.2021 - 03.2022
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
Education
Diploma - Business Administration
Jones County High School
Gray, GA05.2021
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Office administration
- Microsoft office
- HIPAA compliance
- Patient registration
- Insurance verification
- Reminder calls
- Outpatient care
- Proficient in software
- Insurance claims
- Patient billing
- Insurance authorizations
- Time management
- Critical thinking
Timeline
Medical Receptionist
Burke Health
04.2022 - 02.2023
Medical Receptionist
Woods Medical
04.2021 - 03.2022
Diploma - Business Administration
Jones County High School
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