PRISCILLAH GORATA MOLOI
Gaborone
Summary
Dynamic ICT Services Consultant with proven expertise at Debswana, excelling in IT administration and security. Skilled in risk assessment and compliance, I effectively managed endpoint security and developed user training manuals. Adept at project administration and social media marketing, I thrive in collaborative environments, delivering impactful results through problem-solving and strategic documentation.
Overview
12
12
years of professional experience
1
1
Certification
Work History
ICT SERVICES CONSULTANT
Service Xcellence
Gaborone
05.2023 - Current
- Handling office administration and operation duties.
- Assisted in project administration, including preparing tender documents, and compiling project reports.
- Managing social media marketing and content creation for Service Xcellence's Facebook and LinkedIn pages, and also promoted the Annual ICT Graduates hosted by the company.
- Providing IT technical support, systems analysis, and design, where I was assigned to be an IT administrator for security at Debswana. I also developed a user training manual for a housing system developed for the Debswana housing system at Orapa, Letlhakane, and Damtshaa Mines.
Lecture Assistant
Northwest University
Mafikeng
09.2024 - 11.2024
- Graded student assignments according to professor's instructions.
- Resolved conflicts between professors and students over grading issues or other disagreements.
- Facilitated discussions among students regarding course topics or assigned reading material.
- Led discussion sections, tutorials or laboratory sections.
- Supervised class exams and tests
- Marked student ssignments,exams and tests according to the professor's marking key
IT ADMINISTRATOR-SECURITY
Debswana
Gaborone
09.2022 - 01.2023
- Managed asset inventory and endpoint security ( Installation of Endpoint Detection and Response tool (Crowdstike), Vulnerability Management tool(Qualys) and Asset Management (Manage Engine Asset Explorer) Agent Installation).
- Implemented laptop Hard Disk encryption measures using Microsoft Bit locker.
- Installed and configured data protection tools ( TITUS and Outlook PhishMe Add-On).
- Active Directory/Asset Explorer synchronization.
- Coordinated with team members frequently for updates regarding the work in progress.
- Maintained compliance regulations (Site rules, SHE requirements, Audit requirements, etc.).
CENSUS ENUMERATOR
Statistics Botswana
04.2022 - 05.2022
- Knocked on doors in assigned neighborhoods to promote participation in census.
- Contacted residents by phone to conduct interviews with household members.
- Interviewed residents in assigned areas to explain census, answer questions and record data.
- Ensured confidentiality and privacy of data.
- Conducted follow-up interviews as necessary to obtain missing or incomplete information.
INFORMATION MANAGEMENT INTERN
Debswana Diamond Company
Jwaneng Mine
09.2016 - 04.2019
- Provided technical assistance and support for computer systems, software, and hardware issues.
- Conducted computer diagnostics to resolve problems.
- Troubleshot and fixed minor network issues.
- Handled and resolved calls/tickets using the IT Service Desk Plus tool.
- Managed users and computers on the Debswana domain using Windows Active Directory.
- Issuing and recording IT assets on the asset register and Asset Management Tool.
- Set up equipment for employee use, and ensured proper functioning.
- Managed documents, departmental sites, and users on Microsoft SharePoint 2013.
- Worked with system analysts to connect with users and management to evaluate and create specifications and requirements for new systems or modifications, e.g., Visual Plant Tour client's requirement collection.
- Assisted in performing the IT Risk Assessment strategy with the IT team using a risk assessment template, which involved information systems security, network infrastructure, safety, and environmental risks.
- Compiling the Safety, Health, and Environment File for the IT department.
- Provided assistance to project managers and administrators on projects, as needed.
VACATION ATTACHÉ
Parwe CJSS
Mahalapye
09.2013 - 11.2013
- Monitored current reports of computer viruses to determine when to update virus protection systems.
- Performed Student data entry, analysis and reporting using Microsoft Excel.
- Updating and monitoring the staff user accounts.
- Maintenance & management of the Critical Windows based Server Environment.
- Desktop support for students and staff, troubleshooting technical problems.
- Upgraded the school's Microsoft operating systems.
- Compiling student's reports using ED- Admin.
- Addressed concerns quickly to avoid lasting issues.
Education
MASTER OF SCIENCE - COMPUTER SYSTEMS MANAGEMENT
Botho University
08.2023
BACHELOR OF SCIENCE - COMPUTER SYSTEMS ENGINEERING
University Of Sunderland And Botswana Accountancy College
07.2015
Skills
- Service Desk Tools( ServiceNow and ManageEngine ServiceDesk Plus)
- Windows desktop administration
- Active Directory management
- Risk assessment
- Social media market
- Documentation and reporting
- Compliance regulations
- Team collaboration
- Problem solving
- Call center operations
- Project administration
- Safety, health, and environment protocols
- Microsoft SharePoint 2013
- Teaching techniques
- Research
- Data protection
Training
- ITIL V3 Certified, 2018
- ITIL V4(not yet certified)
- Customer Service training, 2017
- SAP (ERP, MM), 2016
- CCNA Introduction to Cyber Security
- Certified Data Protection Officer,2025
Accomplishments
- Trained and supporter of Fuel Management System in Jwaneng.
- Department Document Control Champion using Microsoft SharePoint 2013.
- Participation at the Service Xcellence's 4th Annual ICT Graduates Conference, Panel Discussion Moderator, 2024
- Participation at the CSEdBotswana Hour Of Code, Facilitator, 2024,2025
- Currently enrolled for Certified Data Protection Officer course at Botswana Institute of Banking and Finance
Awards
- Participation at the Service Xcellence's 4th Annual ICT Graduates Conference as a Panel Discussion Moderator, 2024
- Participation at the CSEdBotswana Hour Of Code as a Facilitator, 2024
Certification
- ITIL V3
- Customer Service Training
- Cisco Introduction to Cyber Security
- Certified Data Protection Officer
Languages
Setswana
First Language
English
Advanced (C1)
C1
References
- Segametsi Mafa, Founder and Director, Service Xcellence, 71696870
- Goaletsa Dikhudu, Information Management Analyst-Systems, Debswana Corporate Centre, +26773032210, gdikhudu@debswana.bw
- Olebogeng Warren Kilego, Information Management Analyst-GRC, Debswana Corporate Centre, +26771368622, OKilego@debswana.bw
- Masocha Ndaba, Principal Computer Programmer, Parwe CJSS, 4710656, 4711720, Sochandaba@yahoo.com
- Professor Joshua Chukwuere,Northwest University,+27 73 092 5500, Josh.Chukwuere@nwu.ac.za
- Dr Ethel Tshukudu, Founder of Computer Science Education Botswana(CSEdBotswana,+1(669)261-9854)
Timeline
Lecture Assistant
Northwest University
09.2024 - 11.2024
ICT SERVICES CONSULTANT
Service Xcellence
05.2023 - Current
IT ADMINISTRATOR-SECURITY
Debswana
09.2022 - 01.2023
CENSUS ENUMERATOR
Statistics Botswana
04.2022 - 05.2022
INFORMATION MANAGEMENT INTERN
Debswana Diamond Company
09.2016 - 04.2019
VACATION ATTACHÉ
Parwe CJSS
09.2013 - 11.2013
MASTER OF SCIENCE - COMPUTER SYSTEMS MANAGEMENT
Botho University
BACHELOR OF SCIENCE - COMPUTER SYSTEMS ENGINEERING
University Of Sunderland And Botswana Accountancy College
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