Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Privia Clark

Albany

Summary

Customer service professional recognized for exceptional productivity and efficiency in task execution. Specialized in conflict resolution, data entry, and customer relationship management. Strong communication and problem-solving skills contribute to positive customer experiences and outcomes.

Overview

4
4
years of professional experience

Work History

Customer Care Agent

IAA
12.2024 - Current
  • Anticipated customer needs to boost productivity and service quality.
  • Analyzed customer requirements to recommend appropriate products or services.
  • Processed inquiries and concerns, delivering timely information on services and products.
  • Ensured quality control, minimizing downtime to maximize revenue generation.
  • Resolved issues promptly, enhancing customer satisfaction ratings through effective solutions.
  • Scheduled appointments efficiently to optimize workflow and service delivery.

Customer Care Representative

Transworld Systems Inc.
Washington
04.2024 - 10.2024
  • Guided customers in navigating website features to access desired information.
  • Resolved customer complaints efficiently and professionally.
  • Escalated complex issues requiring specialized expertise for further investigation.
  • Maintained detailed records of all customer interactions, transactions, and feedback.
  • Provided prompt, friendly service for routine inquiries and service-related complaints.

Patient Advocate

Elevate
Albany
10.2023 - 02.2024
  • Facilitated communication between providers, patients, and family members.
  • Advocated for patients' rights when dealing with third party payers or other healthcare entities.
  • Explained complex medical terminology to patients and families in an understandable manner.
  • Advised on available resources such as financial assistance programs or home care options.

Customer Service Agent

Global Medical Response
Greenwood Village
12.2022 - 10.2023
  • Managed high call volume of up to 150 calls daily, ensuring prompt resolution of inquiries and concerns.
  • Prepared detailed call logs and reports for supervisor review to enhance operational efficiency.
  • Conducted thorough research to deliver accurate and comprehensive information to customers.
  • Addressed customer inquiries and suggestions with professionalism and courtesy.
  • Clarified customer issues, identifying root causes to resolve product or service complaints effectively.
  • Answered customer calls promptly, minimizing on-hold wait times.
  • Updated account information diligently to maintain accurate customer records.
  • Implemented strategic approaches that prioritized customer needs, enhancing overall satisfaction.

Resolution Coordinator

Walmart
Bentonville
04.2022 - 07.2022
  • Facilitated communication between disputants through mediation techniques to promote understanding and guide toward mutual agreement.
  • Researched and analyzed individual positions to comprehend dispute backgrounds.
  • Advised on dispute resolution processes, ensuring informed choices for all parties involved.
  • Formulated tailored resolutions aimed at achieving peaceful settlements.
  • Responded to customer inquiries via chat, email, and phone to maintain service quality.

Customer Service Representative

Tyme Global Technologies
08.2021 - 02.2022
  • Verified and gathered customer information for accurate tracking purposes.
  • Established and updated customer accounts to maintain current information.
  • Analyzed call volume and average call time to assess performance.
  • Managed customer inquiries and suggestions with professionalism and courtesy.
  • Provided tailored advice and assistance to meet individual customer needs.
  • Delivered exceptional customer service by utilizing in-depth product knowledge.
  • Created positive experiences for customers through welcoming interactions.
  • Monitored productivity metrics to enhance operational efficiency.

Education

High School Diploma - English

Terrell High School
Dawson, GA

Skills

  • Complaint resolution
  • Email correspondence
  • Documentation and reporting
  • Creative problem solving
  • Written and oral communication
  • Customer relations
  • Telephone etiquette
  • Database research
  • Payment processing
  • Customer service
  • Appointment scheduling
  • Live chat messaging
  • Inbound and outbound calling
  • Attention to detail
  • Professionalism under pressure

Accomplishments

  • Received numeral bonuses for outstanding performance.
  • Recognized often for exceptional customer service skills.

Timeline

Customer Care Agent

IAA
12.2024 - Current

Customer Care Representative

Transworld Systems Inc.
04.2024 - 10.2024

Patient Advocate

Elevate
10.2023 - 02.2024

Customer Service Agent

Global Medical Response
12.2022 - 10.2023

Resolution Coordinator

Walmart
04.2022 - 07.2022

Customer Service Representative

Tyme Global Technologies
08.2021 - 02.2022

High School Diploma - English

Terrell High School

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Privia Clark