Open To Work
Ginger Forrest
North Hall Community Center
Gainesville
Work Preference
Job Search Status:
Open to work
Desired start date:
2 weeks notice
Desired Job Title
Parks Customer Service AssociateHealthcare Customer Service RepresentativeHealthcare Specialist
Work Type
Full Time
Location Preference
On-SiteRemote
Location:
Gainesville, GA
Open to relocation:
Yes
Important To Me
401k matchHealthcare benefitsWork-life balanceCareer advancement
7
years of professional experience
Driven and detail-oriented Health Information Technology graduate with extensive customer service experience. Seeking a full-time role in the health IT industry to apply strong interpersonal skills, data accuracy, and regulatory knowledge in support of high-quality healthcare outcomes.
Work History
Parks Customer Service Associate
7 Years 4 Months- Utilized CivicRec and Itinio software to streamline registration processes and manage community activity operations, with a strong understanding of their reservation, point-of-sale, and management functionalities.
- Delivered consistent, friendly customer support while promoting community engagement.
- Trained new associates, ensuring smooth onboarding and high service standards.
- Used internal systems to resolve customer inquiries efficiently and accurately.
- Strengthened client satisfaction through empathy, active listening & timely resolutions.
- Contributed to a collaborative team environment focused on service excellence and member retention.
Education
Associate of Applied Science - Health Information Technology
Certifications in Revenue Cycle and Health Information Technology
Skills
Customer Service
Relationship Building
Conflict Resolution
Problem Solving
Call Prioritization
Communication
Team Training
Leadership
Health Information Software
Coding (CPT
HCPCS
ICD)
Medical Terminology
Electronic Health Records (EHR)
Timeline
Parks Customer Service Associate
North Hall Community Center
03.2019 - CurrentRead More
Lanier Technical College
Associate of Applied Science from Health Information Technology
Read More