Purshea Griffith
Clarkston
Summary
Detail-oriented office assistant skilled in document preparation, filing system management, and team support. Proven ability to streamline administrative processes, ensuring efficient workflow and enhanced customer experiences.
Overview
5
5
years of professional experience
Work History
Office Assistant
Allied Universal Security Services
Alpharetta
11.2024 - Current
- Managed incoming calls and directed inquiries to appropriate personnel.
- Assisted team members with administrative tasks, contributing to smoother workflow.
- Drafted documents and correspondence for internal use and client communication, facilitating clear information exchange.
- Collaborated with security personnel to ensure compliance with office protocols.
- Organized filing system for paper and electronic documents, ensuring quick access.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Maintained filing systems, both electronic and physical, for easy document retrieval.
Customer Service Representative
University of Maryland Eastern Shore, UMES
Princess Anne
09.2024 - 11.2024
- Resolved customer concerns through effective management of phone and email communications.
- Shared information on campus resources, events, and policies to improve student experience.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Built positive relationships with customers through engaging and friendly interactions.
Barista
Starbucks
Towson
06.2021 - 08.2023
- Prepared and served high-quality coffee beverages to customers.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Coordinated with team members to streamline service flow during peak hours.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Managed inventory processes, including ordering supplies and conducting regular checks, to maintain product availability.
- Ensured cleanliness and organization of work areas and equipment to enhance customer experience.
Education
High School Diploma -
Mergenthaler Vocational Technical High School
Baltimore, MD06-2023
Bachelor of Science -
Georgia State University
Atlanta, GASkills
- Communication skills
- Document preparation
- Filing system management
- Customer service
- Team collaboration
- Office organization
- File maintenance
- Office administration
- Time management
Timeline
Office Assistant
Allied Universal Security Services
11.2024 - Current
Customer Service Representative
University of Maryland Eastern Shore, UMES
09.2024 - 11.2024
Barista
Starbucks
06.2021 - 08.2023
High School Diploma -
Mergenthaler Vocational Technical High School
Bachelor of Science -
Georgia State University