Qiaja Crump
Lithia Springs
Summary
Dynamic and results-oriented professional with a proven track record at companies like Liveops, excelling in roles requiring critical thinking and problem-solving. Skilled in data entry and customer service, I significantly enhanced productivity and customer satisfaction. Demonstrated ability to adapt to change and collaborate effectively with teams, achieving high-quality outcomes under tight deadlines.
Overview
4
4
years of professional experience
Work History
Package Handler
Gordon Food Service
02.2023 - 04.2024
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Used hand-held scanners and physical logs to accurately track item movements.
- Proved successful working within tight deadlines and a fast-paced environment.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
Data Entry Representative
Iqor
05.2022 - 06.2023
- Assisted in training new employees, sharing tips for efficient data entry techniques.
- Enhanced overall organization by accurately categorizing and filing records accordingly.
- Expedited completion of urgent projects through effective time management and prioritization skills.
- Demonstrated versatility by effectively working independently or collaboratively as part of a team on diverse assignments.
- Collaborated with team members to complete large-scale data entry projects on time.
- Boosted productivity with the use of keyboard shortcuts, macros, and other advanced tools in data entry software programs.
- Streamlined data entry processes for enhanced efficiency and productivity.
- Safeguarded database integrity by conducting regular backups and implementing security measures.
- Adapted quickly to various computer systems and software applications used for different projects or clients'' needs.
Customer Service Representative
Liveops
02.2020 - 05.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Bachelor In Healthcare Management -
South University
Savannah, GAHigh School Diploma -
Columbia High School
Decatur, GA05.2019
Skills
- Heavy lifting
- Team collaboration
- Warehouse safety
- Package unloading
- Adaptable to change
- Record keeping
- Problem-solving
- Attention to detail
- Critical thinking
- Decision-making
- Data entry
- Quality assessment and assurance
- Invoice verification
Affiliations
- American Society of Safety Professionals
- Society of Human Resource Management
- Association for Computing Machinery
Timeline
Package Handler
Gordon Food Service
02.2023 - 04.2024
Data Entry Representative
Iqor
05.2022 - 06.2023
Customer Service Representative
Liveops
02.2020 - 05.2022
Bachelor In Healthcare Management -
South University
High School Diploma -
Columbia High School
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