Qiana Gordon
ATLANTA
Summary
Dynamic customer service professional with extensive experience at Wells Fargo, excelling in managing high-volume inbound calls. Proven organizational and communication skills enhance client satisfaction and streamline processes. Proficient in Microsoft Office, I consistently achieve targets while fostering positive relationships and effectively resolving complex inquiries.
Overview
19
19
years of professional experience
Work History
Enrollment Representative/Blue cross Bluesheild
NLB/Cognizant
Atlanta
2023.02 - 2025.03
- Inbound calls 80-100 calls a day. Helping members with their enrollment and dis enrollments including Medicare benefits
CSR - Customer Service Representative
Genpact LL
Atlanta
2022.09 - 2023.02
- Inbound calls and chats for Goldman Sachs enrolling into a savings account through the company Apple
Customer Service Representative
VDart, Inc.
Atlanta
2020.03 - 2022.09
- Inbound calls for State Of Michigan unemployment
- Handling claims and helping them access their accounts to upload documents
Customer Service Representative
Georgia State Road and Tollway Authority
Atlanta
2018.06 - 2020.12
- Inbound calls and chats for our Ga high ways and Peach Pass accounts
- Entering license plates and mailing tickets
- Dispatching Buses
Customer Service Representative
Essendant
Atlanta
2012.09 - 2018.12
- Inbound janitorial orders for different companies and clients and also schools 70 to 80 orders a day plus calls
CSR - Customer Service Representative
wachovia/WellsFargo
Jacksonville
2006.06 - 2011.10
- Inbound calls 90-100 calls a day
- Opening and closing bank accounts
- Transferring monies from savings to checking
- Handling cd's and money market accounts
CSR - Customer Service Representative
Wells Fargo/WACHOVIA
Jacksonville
2006.08 - 2011.08
- Inbound calls around 90 calls and opening and closing accounts transfers, handling CDs and High yield Money Market Accounts
Education
Some college - Accounting
Clark Atlanta University
Atlanta, GA05.2001
High school diploma -
Ronald E. Mcnair High School
Atlanta, GA06.1998
Skills
- Organizational skills
- Management
- Communication skills
- Microsoft Word and Office
- Customer service
- Computer proficiency
Timeline
Enrollment Representative/Blue cross Bluesheild
NLB/Cognizant
2023.02 - 2025.03
CSR - Customer Service Representative
Genpact LL
2022.09 - 2023.02
Customer Service Representative
VDart, Inc.
2020.03 - 2022.09
Customer Service Representative
Georgia State Road and Tollway Authority
2018.06 - 2020.12
Customer Service Representative
Essendant
2012.09 - 2018.12
CSR - Customer Service Representative
Wells Fargo/WACHOVIA
2006.08 - 2011.08
CSR - Customer Service Representative
wachovia/WellsFargo
2006.06 - 2011.10
Some college - Accounting
Clark Atlanta University
High school diploma -
Ronald E. Mcnair High School